Can't save new product to a collection

Marcia
Valued Contributor III

Making new products earlier today & saving to collections with no problem. Now, after lunch, they won't save to a collection. I even made this product twice in case something somehow got corrupted, but neither will save. (When this is fixed, I will delete 1.)

Here's the product ID#: 256831248873878495

This is the message I'm getting – I've tried saving to collection all 3 ways – when posting, from back end & from product page – same message every time:
Screen Shot 2023-08-21 at 2.49.07 PM.png

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

I'm seeing some errors indicating that the product has already been added to the collection. Can you check?

Edit: yeah, it's added to this collection already "Sweet 16 Modern Black & Gold Glitter Confetti." You can verify by opening the product page for that product and scrolling down to the collection pod.

View solution in original post

3 REPLIES 3

Scott
Community Manager
Community Manager

I'm seeing some errors indicating that the product has already been added to the collection. Can you check?

Edit: yeah, it's added to this collection already "Sweet 16 Modern Black & Gold Glitter Confetti." You can verify by opening the product page for that product and scrolling down to the collection pod.

Marcia
Valued Contributor III

Thanks, @Scott,  for responding. Even an hour ago it wasn't showing but now it is. (Well, both – I'll delete 1). Maybe it was an indexing thing, but earlier today the results of adding to a collection were immediate. Hopefully it was just a glitch?

Marcia
Valued Contributor III

@Scott Does seem there's some sort of indexing lag going on now. I deleted the duplicate & also removed it from the collection, but it's still showing up in the collection when I'm viewing the store as public as well as not signed in. But when i do click on that deleted product, it's not showing so it is indeed deleted even though it's still currently showing up in the collection.