Categories taking days to update.

Lozzerly
New Contributor III

I added some products 6 days ago - added to collections and categories.

items are showing up in zazzle search and showing up in collections when viewing public storefront.  But still not showing in the categories (in store front or store management).  Usually they show up in 1-2 days, but it’s 6 days now!

 have made sure all are set to the relevant store categories (they are showing as ticked for the category if I select set store category) in the store management.  But only viewable within the collection, not the category when viewing the store.  Any idea how to fix this as shouldn’t take this long.

53 REPLIES 53

Ditto

MasterpieceCafe
Valued Contributor II

Hard to believe this is still ongoing.  😢

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bkthompson
Contributor

As of July 6, still not updating (since early JUNE). Do we have any updates on this at all?
TIA

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We all rise together! ❤ Free Wedding Collections Planner

If it's not in the store or zazzle marketplace.  Then it's not on google.  

I have my content filter off and I'm not able to see your products.

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Peter222
Contributor II

I set up categories over 10 days ago, do not show in store, but do in search. So its not just you 🙂

 

MadjackGG
Contributor III

This is the longest delay to product cataloguing I've seen on Zazzle, since joining in 2018.
I wonder what's going on?

Claire
Contributor

I've been having this issue as well. I created a new category weeks ago and none of the new products I've created and put in it show up in my store front or in the category in the back end. Makes it very hard to track inventory.

As a separate ongoing issue, I have thousands of older products which don't show up in my back end at all. Many I can only get to if they happen to be in collections. Lots of categories are missing tons of products. It's not that they need to be optimized, they don't appear at all.

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GabyTexas
New Contributor III

My categories are fixed, all my last designs are now in the correct categories. Yay! Thanks Zazzle team!

BKMuir
Valued Contributor II

My "test" area has updated also. Thank you!!

PrintablePretty
Contributor

Still an ongoing issue, I am reorganizing and the products simply won't move to the categories i am trying to get them to go to lol. Can Zazzle team chime in again? 

PrintablePretty
Contributor

My products still haven't moved 😞 My categories are a mess. 

Randeljarrag
New Contributor

My products are still showing up in the categories I created.