Collection Product Images are blurry

[Connie]

I've been noticing for a while that the product images in all my collections are blurry. They are fine in my actual store and the back-end, but in the collections, all the products are blurry. I took a screencap of one of my collections- my banner is made up of products that were individually screencapped from the original product pages, so they are fine, but you can clearly see the difference between the sharp banner and the blurriness of the products listed in the collection.

Here's a link to this particular collection, but all my collections have this problem: https://www.zazzle.com/collections/nautical_anchor_monogram_navy_white_wedding-119894939622120753

[Mark]

Hi @Connie,

Thank you for flagging this. I believe we had this issue before or something similar so I have reached out to see if there is any update. I will respond as soon as possible.

[Connie]

@MarkThank you for checking into it. I do remember this issue before, or a similar one.

[KathyB]

I'm not sure if this belongs here, so if you prefer I can move to its own thread. I am experiencing something similar when uploading cover photos to products. The file itself is clear, but when uploaded appears a bit blurry. Here is an example: https://www.zazzle.com/classic_black_elegant_photo_wedding_invitation-256894770709375223 Thanks for any help.

[Connie]

@KathyB This is probably a separate issue, so you'd most likely get a faster response by making a new thread. since not everybody has the cover photo option, I don't think it is tied to Collections.

[KathyB]

Thanks, Connie!

[GraphicAllusion]

This exact same issue has just started happening for me too, for my wedding collections banners. I'm pretty sure the images weren't blurry to begin with otherwise I wouldn't have used them. I've also just noticed that the banners only appear on desktops, not mobile phones? When I checked the collections on my phone to see if they looked blurry there as well, they weren't even there, lol.

[Mark]

Hey @GraphicAllusion,

Can you please send on a link to the collection?