Collection Tag Phrases Not Saving

grafixmom
Contributor

I think this is an old issue that I had thought was resolved, and it may be due to a lag in indexing, but I'm finding that the tag phrases that I've added to the collections I've recently created (15 since October 1) have all reverted to unrelated single words. I've tried updating a couple of collections, but the update doesn't stick. For example, "modern christmas calligraphy" reverts to "modern" "christmas" "calligraphy." Would it be better to leave them off entirely?

I've included a link to my collections as well as a screenshot to an example. Thanks.

https://www.zazzle.com/mbr/238437305232837482/collections?pg=1

tags.JPG

Zazzle IconInstagram IconPinterest IconFacebook IconWebsite Icon
9 REPLIES 9

Roberta
Moderator
Moderator

Hi @grafixmom 

Thanks for bringing this to our attention. I will flag your question with our Team 📝

Roberta 🌷

Thanks Roberta.

Zazzle IconInstagram IconPinterest IconFacebook IconWebsite Icon

PAZP
Valued Contributor II

I just tested this because I noticed one of my collections had done the same. I decided to try putting quotes around the phrase and it stuck as a phrase. 

It will stick until the next time you go in to edit that collection's details and they will be separated back into single words again.

PAZP
Valued Contributor II

I just went in and made another edit on the tags and the phrases stayed together. I'm using BRAVE browser so another browser might be doing something different. 

SuzyLeeLo
Contributor II

I am using Chrome browser. And it is doing the same for a long time now and I am just coming to see if anyone else is concerned with this ongoing issue.

Screen Shot 2022-10-25 at 7.49.47 AM.pngScreen Shot 2022-10-25 at 7.51.05 AM.png

I feel this is more of a frustrating issue in regards to our holiday collections we are trying to gain attraction to.

Zob1
Contributor

Hi, just bumping this old topic because the issue is still happening: while they might initially work, phrases in collection tags are breaking into separate words later on.

Marcia
Valued Contributor III

@Zob1 This has been happening for as long as I can remember. You need to go to that specific collection page, click edit, then delete all the tags & re-input. This time they should stick.

Yes, they stick once re-entering them but I have to do this to every collection I ever created. How is this possible when one has hundreds and hundreds?