collections not showing all designs

[Rena]

UPDATE just talked to live tech and they said there is a technical issue on their end with my store. I pray it is resolved quickly. 

I have almost 2000 designs in my collections. They aren't showing up and it is just a mess. I don't know what to do at this point but I have customers reaching out to me. This is devastating my sales. 

What a mess. I will be calling tomorrow first thing. Just hoping maybe someone can give in sight as to how this could happen. 

I have also emailed for help. 

Thank you 

Rena 

[Rena]

I have contacted Zazzle and they say it is a tech issue on their end. No idea when it will be resolved. I would appreciate some input on this. Has anyone else ever had this issue? If so how long to resolve? 

Thank you

Rena 

[Sara_H]

I'm seeing all the collections with products in them so it looks like the Tech Team fixed it.

Maybe the glitch was caused by tissue paper going out of stock perhaps? I have no idea but everything looks good. Just give your collections a couple of days to index and everything should be back to normal

[Rena]

Thank you for your response.

Yes it came back late yesterday after about 2-3 days. I don't understand why this would effect mine or if there were others. Mine is the only one that I know of. I am thankful it is back up and running. 

I am just a little disappointed in the fact that after our communications I never received any notification that the tech team had fixed my issue. 

Thank you 

Rena

[Sara_H]

@Rena 

They're very very busy behind the scenes I bet

At least everything is tickety boo now 🎉

[Rena]

Yes I can imagine thank you