Collections not updating on product page
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02-21-2023 11:36 PM - edited 02-21-2023 11:38 PM
I've updated a collection to show products in a certain order, but when I look at a product in the collection, the order hasn't updated.
e.g. look at the collection showing on this product,
https://www.zazzle.com/simple_cartoon_giraffe_rubber_stamp-256690345257455546
the order hasn't updated to the same as the actual collection it's in, which was updated 12+ days ago.
https://www.zazzle.com/collections/cute_stuff_for_kids-119842147279636135
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02-22-2023 05:46 AM
Hi @TabbyG ,
Many thanks for your inquiry.
Can you please send screenshots so we can get this looked into? 📸
-Fiona
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02-22-2023 09:08 AM - edited 02-22-2023 09:11 AM
This is a view of the first few products in the collection since I updated it two weeks ago…
And this is what appears under one of the products on that collection…
Which is how that collection looked BEFORE I last updated it.
I’m sure the product page view usually updates to show the correct order of products in a collection?
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02-23-2023 03:44 AM
Hey @TabbyG ,
No problem I understand what you mean now👍. I am passing this on to the team now.
-Fiona
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02-22-2023 06:54 AM - edited 02-22-2023 06:56 AM
Hey guys. We're having similar problems with our new store. We've created 9 collections. Only 5 of them show up in the public store.
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02-22-2023 07:01 AM
For that matter, we're also not seeing all our products. We've created 204 but only see 60 in the public store.
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02-23-2023 06:08 PM - edited 02-23-2023 06:12 PM
**UPDATE** I spoke too soon. Still not all showing in the "All Collections" page. But all are showing on the home page for the store.
Well. Looks like jiggling the settings repeatedly fixed that eventually. I was switching it from public to private and removing it from the store and saving. Then going back in and resetting those settings and saving. Eventually they stuck. I'm noticing this repeated setting of settings thing seems to be required for some other things in store management too.

