Collections - wrong prices also on pillows

Fiorenzo
Valued Contributor II

I have seen that you're now showing the least expensive option price in collections. I have also read the reports here mentioning wrong prices and that you are looking at it. Add the pillows on your list, they're actually listed for 49.15 instead of 41.50 in my case with my royalty rate and on 16" polyester option. With no other option, I could get to these 49.15. 

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com
9 REPLIES 9

Mark
Moderator
Moderator

Hey @Fiorenzo,

Can I ask you to provide some more info on the pricing issue of pillows? I was unable to replicate this.

Thanks!

- Mark

Fiorenzo
Valued Contributor II

Checked again on different browsers to be sure. The throw pillow prices in collections are wrong, at least mine. On the product page and in category/product listings they are correct. See screenshot:

pillowprices.JPG

 

See pillow category (correct prices): https://www.zazzle.com/store/petsdreamlands/products?cg=196720434145660008 

See pillow collection (wrong prices): https://www.zazzle.com/collections/pillows-119113624080255823 

Hope that helps.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Hey @Fiorenzo,

Apologies for missing this so long ago. I have passed this onto the team and will let you know when I get an update.

- Mark

Fiorenzo
Valued Contributor II

@Mark Good to read you.

Some additional details: I found out, that this is a problem across all products that have different sizes, variants, and shapes. The issues I encountered:

  • Prices are not displaying the product size & variant set by default at publishing. Sometimes they show the price of smaller sizes (e.g. blankets), other times larger ones, in other cases the prices of product variants (e.g. vertical photo blocks instead of the published octagonal shape, or the small acrylic clock instead of the new framed clock when set as default), and sometimes completely random prices (or a not checked variant, e.g. the pillows).
  • Products set at specific sizes/shapes with the "this size only" option (or others), don't display the price of that specific size of the published product but an internal default price (always the same one). In such cases, the displayed price will never match, cuz you have a limited product choice. Take my separate puzzle report as an example of this specific case (please note that in the puzzle case, there is an additional problem with the oversized variants).

This happens on collections only, and this is an old issue that either hasn't been solved yet or appeared again - can't tell. Product listings work perfectly fine, checked a few, and no issues were encountered.

Hope this helps. Thanks and have a nice and not too hot week (we feel like being on a barbecue grill, here in Italy)!

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Fiorenzo
Valued Contributor II

Checked further. Blankets seem to be right showing the least expensive small-size price, posters are at -0.01 $ (already mentioned somewhere here some time ago). Didn't check the other things yet.

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

MasterpieceCafe
Valued Contributor II

I'm experiencing this with the puzzles. I have most of my puzzles created at the 8x10 size with a price of $21.50. In the collection they are showing at the 11x14 oversized piece price of $37.95.

https://www.zazzle.com/collections/puzzles_featuring_vintage_fairy_tales_themes-119632504752138416

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masterpicecafe@gmail.com

Thanks for the hint. Checked and you're right. There is also one more problem: puzzles published at this size only option, don't show the oversized option at the same size anymore. I will address these problems in a dedicated post.

Edit: Here is the dedicated report I just made: https://community.zazzle.com/t5/technical-issues/puzzles-wrong-prices-in-collection-amp-quot-this-si... 

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

I saw the other thread but couldn't see a response from Zazzle? Have you heard anymore from Mark regarding the pillow pricing?

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masterpicecafe@gmail.com

Nope. And thank you for the hint. Checked, and the pillows in my collection have still a wrong price, neither the small nor the large size price, but a random one.

@Mark Can you please check, this, too? Pillows have a random price in collections. Example: https://www.zazzle.com/collections/pillows-119113624080255823 

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com