Color Again

[Deb]

IDK what is happening with the  printing of invitations but this is becoming  a constant complaint from my customers that the colors are way off  - DO I need to shut down my wedding shops?  What is happening? I am SO not happy  and I have a huge order  from another customer of this design   a nice self referral - I DO hope Hers does not come in burgundy brown as well. 

[Scott]

Very sorry to hear about this. Can you share some information about this order so that we can investigate?

[Deb]

what info do you need? 

[Scott]

The 169 number would be most helpful.

[Deb]

Thank you So very much Scott 

169-99483845-4238139

[Deb]

@Scott  I just got another complaint and am currently trying to find out which product/design this complaint is about - (Another reason that we desperately need to have the link auto generated when a customer contacts us -)  but honestly at this point I wonder if it even matters.. it is getting embarrassing now and  yeah I'm verging on tears right now.  Not only does zazzle look bad .. so do I as a designer  😞 

This is my  chat note from the customer:

madame, monsieur.
I’m sorry to say I’ve never seen such a disgusting print. The grey is mixed with pink and blue gradient, the steel aspect is not present, it is just a badly printed cardboard. A card without details, not in accordance with the perfect photo of the merchant site, reason why I request a refund. It’s a typical scam. I’ve been working in visual creation on the web for 20 years, I’ve never seen that. These business cards are currently in the trash. I don’t return them at my own expense, what would you do with it. Just... Thank you for your understanding, do not be more disappointing, thank you for repaying me and I will not tell anyone about this misadventure. Sincerely.

[BevStuff]

Zazzle prints with CYMK color, which means there is cyan (blue), yellow, magenta & black (And all printing companies do). What's printed reflects the black and what you've painted is pure color without black mixed in.  You might need to consult a CYMK color palette or there may be an online tool for artists wanting to print painted works to check what it will look like in CYMK.