Cover photo blurry in invitations and paper products

[GabrielaG]

Photo cover images on invitations and paper stationery products are clear and crisp when I upload them, but there seems to be an issue once Zazzle post them along the in-situ images, they look a bit blurry. In invitations with floral details it is less noticeable, but when an invitation is only text then it becomes very apparent. Instead of attracting clients attention with eye-catching mock -ups it  shows a bad quality image, reducing the invite's appeal. 

Here is an example with a floral invite where is less apparent: https://www.zazzle.com/elegant_floral_and_terracotta_watercolor_wedding_i_invitation-256871337971721...

Here is an example with only text invite where the issue becomes very apparent: https://www.zazzle.com/elegant_monogram_dusty_blue_watercolor_wedding_invitation-256699023352615132 

Here is an example of stationery sheet used for a wedding program: https://www.zazzle.com/elegant_dusty_blue_folded_wedding_ceremony_program-256365733074027007 

I have contacted Zazzle's support before and they advice me to take screens shots from my products with the image zoom-in, I have done so and still the images look blurry in Zazzle (again, not blurry when I create them and upload them to Zazzle). I have tried with screen shots from editor screen as well as from product page with same result.

 The blue ( just text) invite comes in a variety of colors and I've created photo covers for all of them, which took a lot of time and effort, and now I'm thinking maybe is best to delete them as they might give a non-professional look. I'll appreciate any help from Zazzle's technical team  Thanks!

[CreativeLeahG]

are you uploading 2048 x 2048px/

[GabrielaG]

Hi, yes all my images are 2048 x 2048 and look clean and crisp on my end.

[CreativeLeahG]

I had a similar problem when trying to upload banners for collections and stores. Hopefully technical can get to the bottom of it.

[GabrielaG]

Thanks, I hope so 🙂

[Scott]

Can you email the original Cover Photo image over to the Pro support and write "Attention Scott" in the email body?

[GabrielaG]

Hi Scott, thanks for your reply. Sure I can email the image. Which is the email address to Pro support?

[JB]

Hi Scott, When will this feature to use your own mockups if you'd like to, be available to all? Its frustrating to not have the functionality as someone who's been here a long time. Are the beta's super random, because the ability to also edit old designs is being given to shops that have been around a year or two vs some longer term accounts as well. I'd love to be able to adjust some old designs without losing the off site marketing for them