Cover photo changes back to Zazzle mockups after a few days

[Jermolinaart]

I have noticed that the cover photos of some products disappear after a couple of days and I have to go back to Edit design and choose the Cover photo again.  This is the issue with some of the designs, not all of them are changing back, but some of them keep changing back to Zazzle mockups. It is very time consuming. Am I the only one with this issue? 

[Roberta]

Hi @Jermolinaart 

I'm sorry to hear you are having this issue. Can you provide a link to the products and/or screenshots so that we can take a look? 🙂

Roberta 🌷

[grafixmom]

I'm having the same problem, and it's maddening and a major time waster to have to constantly check on them. In some cases, I've chosen the cover photo as the default several times, but it doesn't stick. It's incredibly frustrating to have to go back and check on a daily basis to make sure the cover photo has "stuck." In one instance, the apron with the cover photo slipped from the second page to the ninth page after the cover photo reverted back to the default.

Here are the links to the products currently affected:

https://www.zazzle.com/elegant_vintage_french_engraved_floral_toile_blue_note_card-25626463887571544...

https://www.zazzle.com/funny_whimsical_vintage_easter_bunnies_and_rhyme_postcard-239695130932997753

https://www.zazzle.com/cute_vintage_easter_bunnies_with_bows_postcard-239929826323782478

https://www.zazzle.com/elegant_vintage_french_engraved_floral_toile_blue_apron-256687375819195370

https://www.zazzle.com/cute_vintage_chicks_in_easter_bonnets_postcard-239599606091409918

https://www.zazzle.com/funny_vintage_easter_rabbits_and_dyed_eggs_postcard-239878593736891163

https://www.zazzle.com/elegant_vintage_french_engraved_floral_toile_blue_case_mate_iphone_case-17917...

[Jermolinaart]

Here are some of the listing affected:

https://www.zazzle.com/floral_blush_pink_flower_bar_poster-256419661098495003

https://www.zazzle.com/blush_floral_guess_how_many_kisses_bridal_game_enclosure_card-256864670450865...

https://www.zazzle.com/sunflower_bridal_shower_thank_you_card-256425603553106826

https://www.zazzle.com/sunflower_bridal_shower_thank_you_tag-256762922936031784

[Mark]

Hey @Jermolinaart and @grafixmom,

Thank you both for your examples. I have passed them along to the team now and I will get back to you as soon as possible.

[LoraSeverson]

I am having this issue but in my collections. The cover photos are showing fine in my store's back end, but in the collection they are not. The cover photo is still selected if I go in to "edit design" however.

Also, some of the products with just a different zazzle insitu photo are not showing the view I selected. 

Here's a link to a collection I noticed this in https://www.zazzle.com/collections/rustic_quinceanera_invitations-119856498065530998

[Scott]

I see what you're talking about. When you added these products to the collection, did you add them from your store backend, or the product page, or...somewhere else? I see what the issue probably is, but I can't find a way to reproduce this same issue in other collections.

[LoraSeverson]

I already had the collections set up long before I added the cover photos so I honestly can't remember where I added the products from. Sorry. 

Some products changed automatically and others didn't. I appears to be happening in other collections of mine as well.  Here's another link if it helps 

https://www.zazzle.com/collections/pink_floral_quinceanera_party_invitations-119928905370617285

[Malissa]

I am having this issue on at least this product, but maybe more. I have to wait until I have a little more time to hunt down others. 
I have changed this one back to the cover photo at least 3 times. I’ll leave it without changing it back for now. https://www.zazzle.com/abstract_face_colorful_artsy_fun_whimsical_modern_t_shirt-235545884673421484

[Jermolinaart]

Any update? I have just checked the items that I have fixed 2 days ago and they all chenged back to Zazzle mockup again. I have now fixed at least 30 items .. I have 3000 items in my store.

[Malissa]

I am having more items reverting to the standard default when they have had cover photos for a while. 

Weirdly, this one (the heart tshirt) is showing the default in the marketplace, but when I click on it the product page shows my cover photo.  Also, in the marketplace my title just says "t-shirt", but the full title is correct on the product page:

https://www.zazzle.com/heart_love_modern_watercolor_artsy_valentines_day_t_shirt-235791636890013527

[Scott]

Are you still seeing this issue on your end? The Cover Photo image is showing for me when I search the marketplace ("Heart Love Valentine's Day T-Shirt") and when I search your store ("Valentine's")

Marketplace search: https://www.zazzle.com/s/heart%20love%20valentine%27s%20day%20t-shirt

Store search: https://www.zazzle.com/store/melroseoriginals/products?qs=valentine%27s

[grafixmom]

Two more I noticed today:

https://www.zazzle.com/cute_vintage_easter_greetings_farm_girl_and_hens_postcard-239953574384158296

https://www.zazzle.com/vintage_violets_and_easter_greetings_postcard-239560633736459161

[Coloratissimo]

I am having a similar issue with this product:

https://www.zazzle.com/artistic_pastel_watercolor_floral_spring_bouquet_tissue_paper-256048857172354...

[Caprice]

Yep - I am now starting to experience the same issue.  Products returning to Z photo after a couple of days.

[buxmontweb]

This has been happening to me as well. Here's the latest one I've noticed:

https://www.zazzle.com/abstract_soft_hues_gray_teal_throw_pillow-189711646793789023

[Coloratissimo]

I have noticed that this happens after a certain product has been sold. Today I have the same issue as yesterday but with a different product. https://www.zazzle.com/orange_black_mosaic_op_art_geometric_pattern_tissue_paper-256842775001244708

[whimsywhim]

I'm having the same problem.

[Harmony]

also experiencing this, mostly with t-shirts

[Scott]

I'm clicking on these example links but they work just fine for me.

Then I click on LoraSeverson's collections link and see an issue.

Then I see Malissa's screenshot and see a possible issue.

So, moving forward please let me know what page you're seeing the issue on. Is it on the collections page? Is it on a search results page? Is it in your store backend? This is an important detail. Please link me to that page.

There may be a few different issues at play here, but we'll sort that out on our end of things. If CP isn't showing on a page that you expect it to show on please let us know. Screenshots and page links would be highly appreciated.

I'll get started digging into the details that LoraSeverson and Malissa have provided. Thanks a bunch!

[Jermolinaart]

Hello,

Cover photos are not showing on the product page, search, collections page. Here are some that were changes back to Zazzle mockups, for me it's always enclosure cards and posters. It happens after the product was sold:

https://www.zazzle.com/purple_floral_gold_butterfly_diaper_raffle_ticket_enclosure_card-256647335499...

https://www.zazzle.com/purple_butterfly_books_for_baby_ticket_enclosure_card-256773852000393434

https://www.zazzle.com/purple_gold_frame_butterfly_cards_and_gifts_poster-228601504060385005

https://www.zazzle.com/greenery_eucalyptus_how_many_kisses_bridal_game_enclosure_card-25614818959537...

https://www.zazzle.com/watercolor_blush_pink_floral_babies_are_sweet_poster-228700236173263686

[Malissa]

Oops. I got impatient and decided to edit the merchandising view back to my cover photo on those 2 items this morning or yesterday. I can’t remember exactly.

I just did a marketplace search where I was seeing the problem before and they are fine right now.  Sorry. 

I am still not seeing cover photos on most of my shirts in the backend and all my shirts have cover photos.  https://www.zazzle.com/store/melroseoriginals/products?dp=252448753675037147

[Scott]

Got it, thanks a bunch. Sent this over to engineering.

[LauraLee]

Great.  Had these done over a week ago.  Here's my list:

https://www.zazzle.com/clematis_vine_handwriting_ephemera_decoupage_tissue_paper-256678245818758968 

https://www.zazzle.com/victorian_rose_ephemera_decoupage_tissue_paper-256067603542010446 

https://www.zazzle.com/victorian_dark_blue_rose_ephemera_decoupage_tissue_paper-256924206988204174 

https://www.zazzle.com/blue_floral_pattern_decoupage_tissue_paper-256857561028415410 

https://www.zazzle.com/yellow_floral_rose_victorian_ephemeral_decoupage_tissue_paper-256131782200607... 

https://www.zazzle.com/romantic_rose_florals_old_handwritten_decoupage_tissue_paper-2567381743349969... 

https://www.zazzle.com/victorian_plum_rose_ephemera_decoupage_tissue_paper-256506324889551762 

https://www.zazzle.com/english_rose_florals_ephemeral_writings_decoupage_tissue_paper-25601759238801... 

https://www.zazzle.com/victorian_purple_pink_rose_ephemera_decoupage_tissue_paper-256419743763002905 

https://www.zazzle.com/rustic_sunflower_butterfly_bold_ephemera_decoupage_tissue_paper-2569533234101... 

https://www.zazzle.com/rustic_sunflower_butterfly_ephemeral_decoupage_tis_tissue_paper-2561676148840... 

https://www.zazzle.com/blue_white_floral_leaf_pattern_decoupage_tissue_paper-256086398578654563 

[grafixmom]

This is an ongoing issue for me, and getting frustrating wasting time having to constantly check on which cover photo sticks, especially when they've reverted multiple times.

https://www.zazzle.com/elegant_vintage_french_engraved_floral_toile_blue_tissue_paper-25652507084071...

https://www.zazzle.com/cute_vintage_easter_bunnies_with_bows_postcard-239929826323782478

https://www.zazzle.com/vintage_children_white_bunnies_easter_greeting_holiday_card-25612769770242522...

https://www.zazzle.com/whimsical_flying_vintage_easter_eggs_chicks_postcard-239319453573339774

https://www.zazzle.com/cute_vintage_easter_chicks_spring_flowers_postcard-239152064317094378

https://www.zazzle.com/cute_vintage_easter_bunny_and_pussy_willows_postcard-239602092210827312

https://www.zazzle.com/cute_vintage_easter_bunny_in_basket_with_violets_postcard-239855101072451227

https://www.zazzle.com/vintage_easter_bunny_cart_and_chicks_postcard-239776554148494441

https://www.zazzle.com/whimsical_vintage_dancing_easter_bunnies_postcard-239138118168594954

https://www.zazzle.com/vintage_st_patricks_day_lassie_with_horseshoe_postcard-239627118267868201

https://www.zazzle.com/st_patricks_day_irish_shamrock_blessing_postcard-239643936958475380

https://www.zazzle.com/vintage_cottage_landscape_toile_black_white_apron-256062773466135363

https://www.zazzle.com/vintage_girl_irish_flag_wearing_of_the_green_holiday_postcard-256875419658675...

https://www.zazzle.com/vintage_irish_blessing_postcard-239830988145989727

[Scott]

Engineering is aware of the issues reported in this discussion. I'll provide an update when I have one.

[LauraLee]

Was anything resolved yet with this issue?  I'm having trouble with several on this page still, that I've already reported back on 3/16.  https://www.zazzle.com/store/3cattails/products?ps=48&cg=196012629254362029