Current Total Balance Not Updating

klstock
Valued Contributor

My current total balance has stayed the same even though Tuesday a sale for $157.50 cleared, and yesterday a sale for $154.80 cleared. There are smaller amounts that also cleared but from just the two I mentioned, my current total balance should have increased by $312, but it didn't, it has stayed the same. What is going on with that? Anyone else having this issue?

4 REPLIES 4

Mark
Moderator
Moderator

Hey @klstock,

Sorry to hear about this issue. I have reported it to the team and I will let you know when I hear back.

- Mark

klstock
Valued Contributor

Thank you!

Missstacey
New Contributor III

I would like to report the same issue. It’s been going on since December. Current total balance is not updating daily as it used to and when it does, the amount does not seem to match the several day delay in updating. I wonder if that affects the total that goes to payout on the 15th? 

Hey @Missstacey,

I'm sorry to hear you are also experiencing this issue.

I have checked in with the team to see if there is an update.

- Mark