Details button and edit button not working

A_New_View
Valued Contributor

Hi. When trying to edit one of my new designs, the "Personalize this Design" button will not work. Nothing happens at all when I click it. Also, nothing happens when I try to click the "Details" button. I began this design last night and everything was working fine. This morning, I was going to continue working on it. I clicked the button to open the edit page - nothing. Also, when I clicked the details button - nothing. I tried multiple times. The odd thing is that this is the only one of my saved products that does this. The buttons on my other products work fine. 

Highlighted are the buttons that will not work:

A_New_View_0-1736966397692.png

 

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

We're working on a fix for this issue. In the meantime, you can try adding the product to your Cart, then opening the product from there and then customizing.

View solution in original post

9 REPLIES 9

Scott
Community Manager
Community Manager

Which browser are you using, and which operating system?

A_New_View
Valued Contributor

I am using Microsoft edge. Windows. 

KittyValentine
Contributor

I am running into the same issue in Firefox.

EDIT: Some designs work for me, others don't.

SJoy
Contributor III

I am running into this, as well. The personalize this button and the edit design button are unresponsive during the design process both while creating a completely new design or starting from one in my saved designs.  Meanwhile, I can still click the sell it button and post an item for sale.  I am using the Chrome browser with the latest Windows.

Scott
Community Manager
Community Manager

When did this start happening?

A_New_View
Valued Contributor

Don't know about the others, but I first noticed it this morning. 

Sara_H
Honored Contributor III

Sara_H_0-1736980072615.png

firefox/windows 10 also unable to press the 'enabled' button on a cross sell collection - no adblockers installed

Scott
Community Manager
Community Manager

We're working on a fix for this issue. In the meantime, you can try adding the product to your Cart, then opening the product from there and then customizing.

A_New_View
Valued Contributor

Thank you. I added it to my cart as suggested. This works!