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01-15-2025 10:58 AM
Hi. When trying to edit one of my new designs, the "Personalize this Design" button will not work. Nothing happens at all when I click it. Also, nothing happens when I try to click the "Details" button. I began this design last night and everything was working fine. This morning, I was going to continue working on it. I clicked the button to open the edit page - nothing. Also, when I clicked the details button - nothing. I tried multiple times. The odd thing is that this is the only one of my saved products that does this. The buttons on my other products work fine.
Highlighted are the buttons that will not work:
Solved! Go to Solution.
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01-15-2025 03:38 PM
We're working on a fix for this issue. In the meantime, you can try adding the product to your Cart, then opening the product from there and then customizing.
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01-15-2025 11:02 AM
Which browser are you using, and which operating system?
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01-15-2025 11:16 AM
I am using Microsoft edge. Windows.
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01-15-2025 12:10 PM - edited 01-15-2025 12:36 PM
I am running into the same issue in Firefox.
EDIT: Some designs work for me, others don't.
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01-15-2025 12:51 PM
I am running into this, as well. The personalize this button and the edit design button are unresponsive during the design process both while creating a completely new design or starting from one in my saved designs. Meanwhile, I can still click the sell it button and post an item for sale. I am using the Chrome browser with the latest Windows.
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01-15-2025 12:55 PM
When did this start happening?
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01-15-2025 03:33 PM
Don't know about the others, but I first noticed it this morning.
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01-15-2025 02:28 PM
firefox/windows 10 also unable to press the 'enabled' button on a cross sell collection - no adblockers installed
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01-15-2025 03:38 PM
We're working on a fix for this issue. In the meantime, you can try adding the product to your Cart, then opening the product from there and then customizing.
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01-15-2025 05:25 PM
Thank you. I added it to my cart as suggested. This works!

