Display image on product page is blank

Barbara
Esteemed Contributor

I've tried all kinds of things to make the display image for this product to show up. I can see it at the back end but not on the product page:

https://www.zazzle.com/modern_white_flowers_on_colorful_pastels_grosgrain_ribbon-256237511349889252

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6 REPLIES 6

Marcia
Valued Contributor III

I'm getting the "no longer available" page when I click on it. Did your product contain one of the fonts that recently disappeared, like Sugar Plums extras/dingbats?

Barbara
Esteemed Contributor

No, there's no text on the ribbon, no nothing that has been recently taken off the site. It's part of a collection of products with the same design, some with text set in an OK font. Looking at the collection, I found the ribbon was missing from it.

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Windy
Honored Contributor II

What happens if you exactly recreate the product and post it for sale? Same problem? 

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BKMuir
Valued Contributor II

Sounds like another thread topic, where out-of-stock items are getting removed from collections. Perhaps you hit the "hot spot" of a new OOS???

Barbara
Esteemed Contributor

Nope, it's not out of stock. I have other ribbons of the same size and type that are in stock.

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Barbara
Esteemed Contributor

A little nit must have invaded the display, given that I just discovered if I click to get the magnified view and then click on the view icon, the spool of ribbon shows up, but going back to the regular-sized view, it's once again blank.

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