Download artwork or product mockup stopped working

[Anne]

So I am going to more options on the product page, dropdown to download artwork or product mockup and nothing happens. Tried in Chrome and Brave.

Thank you for your help.

[KeegansCreation]

Same, there is a brief purple circle and then nothing. 

[KeegansCreation]

Now it's back. Temporary glitch I guess.

[Anne]

Yes, but WAS back, now it stopped working again ...😿

[LauraLee]

This morning on Chrome version 111.0.5563.110, and a Mac Ventura version 13.2.1, it's doing nothing at all.  Not even the purple circle spinning.

[AudreyJeanne]

I was coming to report this.  Absolutely no response.  I'm on a Mac using Safari.

[Harmony]

same here

[MasterpieceCafe]

I'm experiencing this now as well. Must be intermittent. I have been able to work the past few hours.

[PenguinPower]

It appears to be back and functioning. This morning I was getting nothing, but for the past hour or so, I've been able to download mockups just fine.

[MasterpieceCafe]

I'm still not able to download these product mockups.

https://www.zazzle.com/portrait_of_friederike_maria_beer_by_gustav_klimt_jigsaw_puzzle-2569159668769...

https://www.zazzle.com/hydra_aka_water_serpents_i_by_gustav_klimt_jigsaw_puzzle-256866955782080208

https://www.zazzle.com/portrait_of_fritza_riedler_by_gustav_klimt_jigsaw_puzzle-256684174464785111

https://www.zazzle.com/posthumous_portrait_of_ria_munk_by_gustav_klimt_jigsaw_puzzle-256478907038143...

https://www.zazzle.com/portrait_of_adele_bloch_bauer_i_by_gustav_klimt_jigsaw_puzzle-256837957438135...

But I am able to download others.

[MasterpieceCafe]

These are all working now for me. I was able to add cover photos. Thanks!

[Erika]

Same here.  I'm unable to download product mockups.

[plumb4me]

If I remove a cover photo and try to add a new cover photo, it will not let download the artwork or mockup.

[DancingPelican]

I use Chrome/Windows 11. I am unable to download product mockups or download artwork for making cover photos.

[buxmontweb]

Still not working here either. Mac/Chrome, Firefox, Safari

[plumb4me]

It is working for me now. I can download the artwork and the product mockup.

[DancingPelican]

As of this morning, Monday 3/27 I am able to download mockups and artwork. It is working as normal now for me. Thank you!

[Scott]

This issue was likely resolved over the weekend. If you run into an issue like this in the future please create a new discussion thread. Thanks in advance!

[igiftcenter]

I'm currently having the same difficulty but it was working fine all day until the last few minutes.  I cleared cookies and cache but still not go so far. Neither the artowrk or mockup image is downloading

[Marcia]

Same here. Please fix.

[Laura-LiseWong]

Currently having issues now as well.

[tiffjamaica]

Also not working for me today.

[LauraLee]

I've noticed that I'm unable to download the other images, beyond the very first image.  It will only download the first (a single sided postcard), but not the 2 sides postcard view, for example.  

[Sq]

Not working for me now either.

[DCS]

Not working on any browser.  Please respond so that we know you are aware of the issue. Thanks.

[WHS_Designs]

I've had this happen randomly today, too, with a number of designs. sometimes opening up the product page helps; sometimes it doesn't.

this is the first time the downloading mockups has ever been glitchy for me (and yes, I know that there's a workaround).

[Sara_H]

Unable to download product mockup for 'downloadable' invitations https://www.zazzle.com/pink_baby_shower_invitation_modern_marquee_lights-256111472489939994 (windows/vivladi/no adblock)

Funnily enough - can download golf towel mockups

[Sara_H]

Can confirm 6th April - can download this product mockup

[TerryLynn]

I can download to my laptop but can not upload to my Zazzle Images.  I get an error message.  Should I start a new thread on this glitch?