Downloading artwork shows white instead of transparent

[Anne]

When I download an invitation in vertical size it now has a white background, meaning I still have to make a cut-out.

Before it was just nice and transparent and I could immediate use the image.

https://www.zazzle.com/watercolor_winter_wonderland_wedding_invitation-256239782561343736

Using Chrome.

[Mark]

Hey @Anne,

Thanks for flagging this issue and sorry to hear this is happening. This has been flagged with the team now. Hopefully we will have an update soon.

[Anne]

I'm getting an email to ask if this is solved. A bit overly optimistic. No, it's not. 

[Anne]

Edit: I just made another invitation, but actually was able to download the artwork, without whites.

https://www.zazzle.com/sunset_beach_photo_celebration_of_life_invitation-256630474385370069

Could it be that this issue is related to a product being available for download or not? (the previously provided link is still creating an image on a white background)

[Scott]

The issue should be resolved when we update our website tomorrow afternoon/evening. Doesn't have anything to do any product settings.

[Deseades]

Hi Scott! Is that true that transparent background won't be available for rubber stamps? That was the info I got from the Zazzle help center and it's s real bummer to me... Cheers

[Deseades]

It works! Thank you!:)

[Scott · Accepted solution]

This should be fixed now.

[Jadendreamer13]

Downloaded artwork is showing a white background again today,

[Mark]

Hey @Jadendreamer13,

I can't recreate this on my end today. Can you link a product where it happens please?

[ChristineK]

Hi Mark, it's happening to me, too again. Here is a t-shirt with a transparent background but it's downloading with white:

https://www.zazzle.com/elegant_floral_crest_monogram_and_name_t_shirt-256046861698397397

[Mark]

Hey @ChristineK,

Thank you very much for sharing that product. I was able to recreate the issue now. I have passed it along to the team. I will let you know when there is an update.

[ChristineK]

Great, thank you!