Invitations created over the last several months are not being made available for instant download

[Harmony]

- all items created I have enabled downloads at the time of the product's creation

- products are not being enabled and instead are being placed under 'eligible' for instant downloads in the store backend

- I have further enabled these products several additional times.

- It gives you this notice " You’ve successfully enabled your eligible products for Instant Downloads! It takes a few mins to process and up to 24 hours for changes to appear in your store management."

- After several days the above message disappears and it is back to you having to enable the same items again

Based on my earliest stuck invitation, this has been going on since at least March

[Cat]

I'm wondering if this is just a problem on the backend. I checked a few that I created this week and on the backend they show up when I filter for "eligible" but not when I filter for "enabled." But if I log out and go view one of them, the option to choose instant download is there.

If you can post a link or two, I'd be happy to check your products and see if the option is there or not.

[Harmony]

maybe it is just the backend.. still a tech issue though and its very annoying to keep seeing things there when they shouldn't be

[Cat]

Well it is disconcerting, so it would be nice if someone from Zazzle could clarify the situation.

[Joanna]

@Harmony.  Sorry to hear of the issue you are having with your Instant Download Invites.  Can you add a couple of product links so this can be investigated for you.

Thank you, Joanna

[Cat]

In my store, everything made after 2.12.25 is showing up as eligible but not enabled in the back end. Here are a few links:

Emerald Green Rose We Still Do Vow Renewal QR Code Invitation | Zazzle
Steel Blue Rose Something Blue Bridal Shower Invitation | Zazzle
Pale Blue Rose Something Blue Bridal Shower Invitation | Zazzle
Purple Roses Horizontal Alphabetical Seating Chart | Zazzle
Rustic Marigold & Yellow Boho Roses Bridal Shower Invitation | Zazzle
Elegant Magenta & Pink Boho Roses Formal Wedding Invitation | Zazzle

If I go to the product page, the "choose your format" drop down is there and you have the instant download option appears, they just don't show up as enabled in the back-end queries.

[Harmony]

https://www.zazzle.com/locally_grown_farmers_market_baby_shower_invitation-256719273388745514

https://www.zazzle.com/duck_1st_birthday_invitation-256358522942022735

https://www.zazzle.com/hot_air_balloon_gender_neutral_baby_shower_invitation-256094836206933794 

[Cat]

I don't know what this means, but I can see the instant download option on all of those products. It's still weird though.

[Fiona]

All items are showing as downloadable for me.

-Fiona

[Harmony]

in the store backend they are all sitting as 'eligible' how can we clear this so that it is in the enabled category when hitting 'enable' does nothing? 

[Pádraig]

Hi @Harmony,

I'm very sorry to hear that you are experiencing an issue. I highlighted the issue with our engineers so we will take a closer look and try to correct this for you.

Thank you for your patience!

Pádraig