I can't add products to a collection
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02-22-2023 08:23 AM
I have five tees that should already be in this one collection, but for some reason they aren't showing up there, and the Add options aren't letting me add them to the collection either.
This is the collection:
https://www.zazzle.com/collections/pregnancy_and_maternity_gifts_by_krystine_kercher-119674562270185...
These are the shirts that SHOULD be in that collection but now somehow aren't: Ms. Contrary: Artist: products on Zazzle.
When I try to add them, I get this error message popup that says, "Attention..." at the top of it, with an orange warning triangle and an exclamation point in the middle, and a blue "Ok" button at the bottom. I have no idea what this means other than that I am not being permitted to add these tees to that collection. Which makes absolutely no sense.
Can someone please fix this? Thanks! 🌹
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02-22-2023 10:30 AM - edited 02-22-2023 10:33 AM
@Ms_Contrary
There is a limit of 300 per collection.
You can remove a product from the limit in order to add a new product.
If a product you are trying to add is already in a collection, you probably will get the “attention triangle.”
You probably will get the attention message and won't be able to add Out of stock products to a collection.
https://help.zazzle.com/hc/en-us/articles/360000289534-How-Collections-Work
Q: How many collections can someone have?
A: At this time, each user is allowed up to 1,000 collections.
Q: What are the maximum products allowed in each collection?
A: Each user is allowed a maximum of 300 products in each collection.
Q: How do I add a product to a collection?
A: Please see our article on how to 'Curate and Share Your Favorites with Zazzle Collections'.'.
https://help.zazzle.com/hc/en-us/articles/227835067
Q: May I delete a product or products within a collection?
A: Yes, you can delete products within a collection by going to the same place on the product page where you added the item to your collection -- this time, just uncheck the box.
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02-25-2023 12:59 PM
Please be advised that I am a veteran Zazzler. I have been designing on Zazzle since 2009... I would NOT be posting this request under "Technical Issues" IF it wasn't a Technical Issue.
To clarify for the people who SHOULD have responded here and didn't (I.e., Zazzle admins):
The collection in question had 10 products in it--of which five were these tees. Now it has only five products. Whether it was done on purpose or was inadvertent and related to technical difficulties, ZAZZLE REMOVED my tees FROM MY COLLECTION. (this is so not cool)
ZAZZLE, please put them back. If you WON'T put them back, then... PLEASE let ME put them back. It really shouldn't be this hard to add products to a collection or keep them in it...
Thank you.
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02-26-2023 03:37 AM
@Ms_Contrary I had this attention check when the product was discontinued and I tried to add it to a collection. It also appears if the item is already in the collection.
If they are maternity t-shirts that were originally in your collection, they would have been hidden as these are now discontinued.
I would change the product type from the back end and choose a different t-shirt type (i.e womens v neck) you may have to remove them and then add them again once the product type has been changed.
It's annoying that discontinued items aren't removed from collections but it is what it is.
Sorry to reply as I'm not an zazzle admin - just sharing my observations.
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02-27-2023 09:01 AM
Hi @Ms_Contrary,
I'm sorry to hear that you are experiencing an issue here and for the delay in responding to your inquiry. We are investigating this further for you now so we will let you know when an update becomes available.
Thank you for your patience!
Pádraig.

