Is it just me? No Index since the 9th

goodsy
New Contributor III

Or it happens to you all?

Or is it just me? No Index since the 9th

I can't find my new product even when I type the exact same title on the search box as usual.

 

thank you in advance for your reply

 

Update: I think it is not just me, but I can't delete this post, I'm sorry, please tell me

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

It's not just you, but it should be caught up soon. We're monitoring.

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8 REPLIES 8

Scott
Community Manager
Community Manager

It's not just you, but it should be caught up soon. We're monitoring.

goodsy
New Contributor III

thank you Scott

goodsy
New Contributor III

I think there's another delay today, the latest products was on 16

DesertSky
Contributor III

I'm not exactly sure what is meant by "soon", but usually when this happens and we're told it should be fixed soon, products usually show up within several hours. It's been almost 15 hours and still none of my products created on May 9th or 10th (and now the 11th), are showing up under "Latest Products Created". I don't mean to be impatient, I just thought I'd mention it in case the issue hasn't been fully resolved. Any updates would be appreciated. Thanks much! 

Scott
Community Manager
Community Manager

In this case, it's impossible for me to give an exact time. I do know that the marketplace indexing process is catching up, and the newest product in the marketplace was published 1.5 days ago.

Please keep in mind that the Latest Products Created section will always lag behind indexing by a little bit. In most cases, it may only be behind by imperceptible amount, but the product needs to be picked up by the indexer first, and then another indexer needs to pick up the product so that it'll show in the Latest Products Created section.

Thanks very much for the update, it's good to know it's still in the process and seems on track. Some of my products have started to appear now. Thanks also for the info about "Latest Products", I appreciate all of these little tidbits you share, I didn't know there was a bit of a lag.  

goodsy
New Contributor III

Hi, I'd like to report th second delay in this month, the last index date 16 of May, please follow up, thank you 

CherylsArt
New Contributor III

I created products on 5/15/23 that haven't shown up yet. It's so nice when it happens more readily.