Is Zazzle in Intersanctum?

[Deb]

Today I have worked for  about 6 hours.. I have been able to create TWO  3 inch round stickers - the same design in 2 variations - I'm not exactly sure what is happeninging in  the zazzle complex but I feel like I'm in some sort of  alternate reality - so not only have I not been able to upload small images - without a huge amount of patience and then finally success - and when I created my 3 inch sticker and had the design all done - went back to the product page to check the customized  fields and click sell -  there was NO custom drop down for the 3 customizable text fields - - I went ahead and  clicked the sell button anyway - upon opening the  product page  the  custom drop down was there..  I have worked harder today making 2 stickers than I have  making complete  wedding suites.. what is going ON over there..???  it's enough to make a sane person crazy -   SO many things are not working properly and again this morning I have another email from yet another unhappy customer -  that makes 3 in a little over a week -  more than I had all last year and years prior put together.   What have you guys changed over there?  I'm a little  bit worried as this is my bread and butter -  will things get back to some sort of productive team soon?  Not meaning to be cheeky,  but truly concerned  - communication has become absent for the most part both in the forum and in  email communication.   I'm so sad about this  - I want my old zazzle back.  😞

[Scott]

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@Deb wrote:

and when I created my 3 inch sticker and had the design all done - went back to the product page to check the customized  fields and click sell -  there was NO custom drop down for the 3 customizable text fields - - I went ahead and  clicked the sell button anyway - upon opening the  product page  the  custom drop down was there.. 

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It sounds like you started the design from a product found in the zazzle_templates store. I'd suggest using a product from the Zazzle CYO page here: https://www.zazzle.com/custom/gifts

With regards to the unhappy customers, would you happen to know if they've contacted Customer Care? If you're unsure feel free to send me their Member ID or Order IDs via Zazzle Chat and I'll have this reviewed https://www.zazzle.com/chat?prf=238758351229778418

[joniwarden]

There needs to be some sort of warning to creators about those template uses, or lack there of.

J

[Saints_Aplenty]

@Scott 

If the templates in the zazzle_template store are sooooooo unreliable/useless, why not hide them, delete them, and/or make the store private???  Just saying...

[Scott]

I would agree that it can be confusing to see a blank product and not know whether it's a CYO or a zazzle_templates product. This problem can be avoided by starting with a product from the CYO section of the website: https://www.zazzle.com/custom/gifts