Hi
I’ve noticed an issue with foil invitations
When you click edit design on previously published products, images and words are disappearing. Previously if a word was another color other that white on the foil tab (for example brown or red) it would show up as foil color ie rose gold etc, however it appears the color of these words have reverted to white in the foil page now. As such once you click edit design they cannot be seen… unless the customer selects the word and changes it to black from white.
is this a permanent change or just an error? Just asking as I will need to edit designs. I also noticed the issue where I had borders on foil products where images would disappear behind the border once I clicked edit design and could not be visible to the customer
I tried to look at your examples last night but you didn't provide any links so I just tried some random foil invites from your store and didn't encounter anything out of the ordinary with them. Tonight, I tried this one which I think is the one in your second example, with the dress and outer border. It looks like everything on it (all the text, the dress, the butterflies, and the border) are all foil.
On initial page load, everything looks normal. But as soon as I click on the big blue "Personalize" button or the "Personalize this template" line, the dress disappears from the previews, everything else is fine. Going into the Design Tool, all the text is shown set to black as is the border. But, the dress image looks like it's under something.
Because you have the Front non-foil layer set to a white background fill, it took me a minute to figure it out, but the dress layer is under something. To create your border you used the rectangle element with black border and white fill color, and in the layers panel, the dress is under that. Moving the dress layer above the rectangle layer brings it back into view and it stays in view both in the Design Tool and on the product page. I know that on the foil layer white is supposed to be invisible, but it's clearly not being treated as such here when used as a fill color for a shape. I've only recently started experimenting with foil designs so don't know if that's a glitch or if the glitch is that the previews are initially showing the dress even though it's actually hidden under that rectangle in the design tool.
The Replace option doesn't take effect immediately. I think it can take days unless its a product that hasn't sold before. If you put Replace requests through for "at least a few hundred" products, I imagine it could take a very long time as I thought such changes were reviewed/approved by an actual human?
I just tried that link and it was/is very slow loading, taking a long time for all the thumbnails to pop-in and for the loading symbol to stop spinning. Then there's a long lag time between doing something like switching foil color or choosing a different thumbnail. After a couple of tries I was able to get the Zazzle default view of the invite as the main pic and try the Personalize options. Nothing changed with the image, all text stayed in view. On enterig the Design Tool, the text is shown as being set to black. Is this a product you did Replace on? Also, I noticed your screenshots are from a mobile phone. Are you having these problems on your computer as well?
