Item visible but not able to modify
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05-27-2022 07:15 AM - edited 05-27-2022 07:18 AM
So bizarre but I went to modify a luggage tag in my store - it still has old situ view lol I went first to search by luggage tag nope not there then search using other words still not coming up.
I then went into my collections to try and view it and I can change the collection it is in but when I click on it it does not have the modify at the top of the page any longer oh my word what on earth?
Soooo then I went back to my store and tried the back end and looked for it by date it was created STILL not there. It is the strangest thing ever! LOL Can you seem to figure out why on earth I can see it but cannot really find it in my store to modify it?
It is on the bottom of my page as I had clicked on a link I had luckily and then from my collection but that is the only way I can view it now.... it will not appear under my product tab to modify it - I have gone back to the date it was created and it is just not there.
Thank you!!
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05-27-2022 11:48 AM - edited 05-27-2022 11:49 AM
@ohhhhilovethat
Thinking....thinking, thinking some more...
Did you try looking for it after clicking on your public store link?
Did you delete it, and it is possibly a rogue collection item?
We can't help if we don't know the name of the luggage tag product, I can't search for it just using luggage tag, because I won't know which luggage tag is the one you are trying to locate and modify.
I used the Z number you posted and got this:
- 1. You do not have access to the product
- 2. The product ID is not valid
- 3. The product was deleted by the independent creator
- 4. The product was removed due to our Acceptable Content Guidelines and User AgreementCheck out other products designed by oh..
-->Just know I tried 🙂😟
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05-27-2022 02:40 PM - edited 05-27-2022 02:41 PM
idraw that is beyond bizarre lol but all the wonky stuff happens to me..... it is not deleted though on my end? I can see it in my recently viewed items on the bottom of my page - it is acting all like it is deleted but it is in my collections - this is def something I need Z help with! I can add it too to collections it just is not anywhere visible to modify? But I click on it and can purchase it if I want????
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05-27-2022 04:13 PM - edited 05-27-2022 04:39 PM
Path of least resistance,Here's an idea, Like when luggage is misplaced. Hmm...
Does it have any sells?
Does it have lots of views?
Is it hidden (there's a pun there somewhere)
If no sales,low views, it might be less stressful for you to recreate it as a new product and move on. The luggage handlers will find it then, yep, after you make a new one.
Meanwhile, Z mods will hopefully tag your issue for tech check out.
My hunch/guess is that it somehow got deleted, but still stubbornly stays rogue in your collections. It's playing tag you're it. Is def a puzzlement as to why you can see it, logged in, but no modify button.
The other thing I suggested before, is to look in your public store, get the link from there if the product is visible that way.
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05-28-2022 04:59 AM
LOL too funny but my luggage has been found - ironic no?
Thank you for your time to help me with the solution. I woke up and it was at my door this morning haha no but I clicked on it again this morning nand the modify box was back at the top of the page so perhaps someone at Z just fix it for me.... OR the fairies at the airlines just found my luggage 🛅 😅
too funny enjoy your weekend!
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05-27-2022 04:18 PM
back end store product search and indexing does not work fully. Items are often missing if you are searching for them in your store

