Landscape images defaulting again in collections

[LauraLee]

I'm not sure if this has been reported yet.  But today, I've reorganized some things in my collections, and now after that, some of my tissue papers are showing horizontally as the default images.  But, I have them saved as portrait images on the products.  I don't know if this is a known glitch, but wanted someone to know about it so it can be looked at.

It's the 2nd collection on this page:  https://www.zazzle.com/store/3cattails/collections?pg=1 

Furthermore, after opening the collection, the portrait images are right.  It's just looking wonky at first glance of the collection.

TIA

[LauraLee]

I need to add this, because I just found this and have never seen this before.  If you look at the above link, on the 4th and 5th rows.  My gemstone collections are showing multiple tiny pics for the first image.  And then, it's also appearing on the 2nd and 3rd image block, on the 5th row gemstone collection.  

[Mark]

Hey @LauraLee,

Sorry to hear about these issues and thanks for flagging.

I have passed this on to the team and I will let you know of any updates when possible.

Thanks!

[Lea]

I'm seeing this too, Mark. The default view of a product that I set isn't what's showing in my collections, but it looks right when I search for it on the site.
Here's an example of where I'm seeing it turned to the side (blankets on the 3rd and 4th rows... I checked another browser where I'm not logged in to make sure that's how it's showing up not just on my end) - https://www.zazzle.com/collections/family_collage-119778740528596021
It looks like it might just be blankets?
https://www.zazzle.com/collections/good_times_great_memories-119325874425997139
I noticed a few mugs and ornaments too that don't show how I set them. I can't find a common thread, though, why some of them seem to be OK and some aren't.

Thanks for looking into this!

[Marcia]

In collections, I'm noticing my some of vertical banners are horizontal as well. And my horizontal puzzles are showing up vertically. Also, most of my pedestal signs that have the insitu view are showing the silo view. And some of my binders are showing up with the front/back open view instead of other view that I have chosen. And this is just what I'm noticing on 1st glance. There're probably other products showing incorrectly. (And of course, the foil cards look just AWFUL still in collections...I can't imagine anyone clicking on them to buy them in this state.)

[Lea]

Oof. Now I'm noticing a lot more issues in collections. Stickers that I made aren't showing the correct view (well, one is out of a dozen oddly enough), t-shirts aren't showing in the color I set (an out of stock one is instead and it hasn't updated). It *appears* that it's only doing that in collections, though. Because public view of my store and just finding the products on the site, they look as they're supposed to.

[mylittleeden]

I too am having this problem no longer can the view you choose show up in collections 😭 just goes to default... been like this since they updated to cover photos. I am not sure it will ever work again been months now?

[Mark]

Hi all,

Sorry for the delay with this issue. I have followed up again to see if there are any updates.