Last viewed date not updating

[Harmony]

Seems to have stopped updating sometime yesterday (likely afternoon). Last viewed sort shows a couple products at one day but everything else is 2 days or more

[Mark]

Hi @Harmony,

I just took a quick look at your store and the last viewed date appears to be up to date as of yesterday. Is there a specific product you are seeing this with?

[gardenstyle]

Please look at my store as well. No views 5 days at the heart of the season. 

[digitalpri]

It's a crucial time of the year and we're really working hard on our stores. From past 6 days, there is no update on the last viewed date nor sales has been updated (if any) 

[gardenstyle]

Heartbreaking, isn't it? I've been design for the Season since Aug 1.

[Vladyslava]

Yes, I have the same situation, no views at all. my store does not bring results at all, there are no sales although I work hard on my store and spend a lot of time on it and the result is 0

[CatsEyeViewGift]

I haven't had any views in 6 days (but I've made sales, so I know someone has to be viewing to be buying)

[gardenstyle]

My sales have come only from regular customers or site members on older designs. NONE of my current Holiday work for fall and winter has been seen.

[gardenstyle]

Yesterday My Store received a referral notice "You have a Referral!" It was there yesterday with no product, and today it has been removed.  No views since 11/25 when I was up to several pages of viewed products till then, though my old products are what showed and were selling. Why won't someone explain Truly what is going on? To get a Referral Notice in the midst of this and have it disappear is too cruel. I wrote to Tech Support Thursday. This should be a good weekend for everyone, but No Explanations make it seem as if  a chosen segment of us have been put on blackout to reduce competition and favor Designers Zazzle can't afford to lose, if not their own. The fake referral notice feeds suspicion that IT is tinkering around with our livings, because of their prolonged silence on the matter. Apparently, our problems are of no count. Look at all my Thanksgiving and Christmas artwork and designs which I worked on all summer and they have never been seen yet. If you can look at people's pages, look at mine and tell me the reason that I haven't been seen is because I'm a junk designer. This Thanksgiving I had one view of last year's napkins. I invested my meager old lady savings in Zazzle- promotion, artwork, enthusiasm, writing 4400 entertaining product descriptions. Is this the wrong marketplace for me or what? I will gladly accept any and all criticisms of my work for anyone who wants to look gladly, no matter how vile the language. Say the Truth, I can take it.  Bring it on, before I die of boredom before the month is over, Gloomy and Dim. I'd rather be called names and insulted than be played for a patsy. If you get the time, would you "look into" this please?

[Natalie-Peony]

I have not had my views updated for a week now.. I’ve written to zazzle and had no response.. it’s so upsetting 

[Boki]

Same with me,... It hasn't been updated in the last 2 days. 😞

[Happy_People_Pr]

Same here, it hasn't been updated since two days ago, neither the sales. I see the sales in the royalty history report, but not in the product stats. 

[Jadendreamer13]

My views haven’t updated in two days.

[Mark]

Hi all,

I have flagged this with the team now to see if there is an issue. I will provide an update when possible.

[glitterandchic]

My views are also not updating.

[Marcia]

ditto for me

[Erika]

Same here.

[Ocean-Arts]

Mine haven't updated in a couple of days for any of my stores...

[CarlaRolfe]

Same, back end sort is not updating for 2 categories. Last modified date is working, but:

Last sold date 10.11

Last viewed date 10.12

[Jadendreamer13]

My views haven’t been updating in 4 days.

[Boki]

It's been 4 days since it hasn't been updated, and since my stores haven't been updated, I haven't had any sales (maybe it's just a coincidence),... I hope you'll fix it soon, so that we can have a better insight into our products. Thanks.

[JB]

Just adding that this seems to be site-wide, bc mine too. Any updates Z mods?

[Mark]

Hi all,

The team have been made aware of this issue but we do not have an update as of yet.

[Jadendreamer13]

My last viewed date has not updated for two days. Is anybody else having the same problem? Thanks!

[Harmony]

yes reported in another existing thread

[LadyDawnMarie]

Mine has not updated in 4 days, I reported on a new thread and was referred to this one by a moderator.  

[moondust]

Mine not updating either.

[Scott]

Engineering is aware.

[CaristysDecor]

Hi Scott  Any idea if engineering has figured these issues out.  A terrible time during Christmas and it seems not only are views not updated (for 6 days now) its really depressing to do all this work and have nothing show up.  Can you put out something on the main page with a timeline when it will be fixed. My groupings are not working and other people say rankings affected.  We could really use some positive reinforcement with a timeline or else we are wondering if anyone can even see our things properly.  Can you put something on the main page, we keep going to these threads just to read same old.  Perhaps you have an update by now.  Sorry you have to take all the arrows for this mess.  

[gardenstyle]

It is we who are taking the arrows-

[LoveFromChicago]

Is there going to be any update or timeline on a fix for this? My store is still stuck for all stats as well!

[gardenstyle]

Let's start a betting game on when we will be notified as to the status of our chance at making a dollar. 

[LoveFromChicago]

Is there any update on this??? It's pretty unacceptable from a Customer Service perspective to go this long without any sort of update. I work in IT for my full-time job and if I pulled this crap I'd be fired. 

[gardenstyle]

That's the trouble, we're not customers. We're Creators!  Not that we all don't buy some of our products. Not this year. All the fleece blankets I custom designed for gifts are going to be substituted with what I can get with my Swiss Colony Credit, no payment due till February.

[JumpingCat]

Any updates yet?  I am having the same issue!

[Mattytripps]

Is this issue effecting sales or does it only effect the numbers that are shown to us?

[Harmony]

last viewed date has not updated since yesterday morning

[Boki]

Also, it hasn't been updated for 2 days,...

[Zorinda]

No views, orders etc. now for *4* days.  With engineering “aware” days ago, can you please provide an update as to when the issue will be fixed?  Makes it hard to monitor stuff during the busy holiday season.  It’s a bad time for it to be on the fritz.

[Harmony]

agreed... it's been almost a week. zrank dropped as well - likely due to the system registering no views and no sales updates