Last viewed date not updating

Harmony
Valued Contributor

Seems to have stopped updating sometime yesterday (likely afternoon). Last viewed sort shows a couple products at one day but everything else is 2 days or more

245 REPLIES 245

PetStar
Contributor II

I agree. I have had sales in the past days that are not showing as last viewed.

pixelway
New Contributor III

I don’t doubt it.  I generally get more views in a day than what I’m seeing now.  It doesn’t seem to add up.

Boki
Contributor III

Last viewed date - when was it?

Mattytripps
New Contributor III

I bought some ads on Facebook and have had many clicks on the ads but my view counts on my products do not update. It's as if people are clicking the ad and then immediately navigating away from the page without even checking out any of the products 

Mark
Moderator
Moderator

Hi all,

I have followed up with the team now to see if there is any update on this issue.

- Mark

Mattytripps
New Contributor III

The view counts seem to be updating. It's just way slower than I thought they would. Either the Facebook ads are not bringing in the amount of people that they say they are or there is a big delay in how quickly the counts update