My account and store was deleted, WHY?
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10-14-2022 08:56 AM
Im on Zazzle for more than 6 years and now my store and also an account was deleted, all my products removed. Why? I used ONLY my own photos. Can somebody help me?
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10-14-2022 10:01 AM
I would contact Customer Care and start a conversation there. https://www.zazzle.com/about/ask
There's not much we'll be able to do here since you're posting from a different account.
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10-14-2022 10:04 AM
I did it, will see if they answer. The store name was dubanci, link: https://www.zazzle.com/dubanci Now it just list some of my products (all with acorn elves), but when you click on some of them you will get just not found answer 😞
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10-15-2022 02:53 PM
That is odd. I can see the products but yeah when I click any of them, it says not found. Those little acorn guys sure are cute! I hope you get it resolved.
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10-16-2022 08:39 AM - edited 10-16-2022 08:40 AM
Are you Petr Václavek?
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10-16-2022 08:56 AM
Yes, thats me! I have several websites - acornelves.com, dubanci.cz and also pages on twitter, facebook. And yes, I have a trademark on acorn elf character.
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10-16-2022 09:15 AM - edited 10-16-2022 09:16 AM
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10-16-2022 09:17 AM
Well, the problem is, that I didn't get any email/notice about it. I found it because several fans of my project wanted to buy calendars, but they were not available on the site.
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10-16-2022 09:20 AM
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10-16-2022 09:37 AM
Sure! That was the first step. Nothing found from zazzle 😞
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10-17-2022 08:50 AM
I'm trying to understand this.
@orson So you have a trademarked design store and then everything was closed down based on what?
Does this mean that a thief could have reported you and is now selling your work on Amazon or God knows where?
I hope I am wrong, but I find this very disturbing.
This also brings up the point (again) of the policies of Zazzle on these issues.
It is my understanding that it would usually be a copyright violation or even something like accidentally using the wrong tags. I can understand putting the products on "hidden" until it is sorted. But you clearly did not have the option to show your trademark documentation and the thief (or whoever) just got all the rights, without you being able to defend yourself.
This just makes me cry.
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10-19-2022 12:30 AM
Actually I still dont know why they closed my account. There is not any thief, they just closed my account. Maybe it is possible, that I use some wrong keyword, or there was some other problem, but I didn't get any notice / information.
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10-19-2022 12:33 AM
5 days ago I send a message on Zazzle customer support, in the automatic response was, that they will answer within 1-2 business days... 😞
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10-19-2022 03:53 AM
@orson I also have that experience. I hope they will reply soon, wishing you lots of success in this.
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10-19-2022 05:48 AM
I can only think of two possibilities.
1. Someone reported your designs and Z, not knowing that you're actually the real creator of the trademark, automatically deleted your account.
2. Someone hacked your account, accessed it, and deleted it all.
I really hope in any case you can get your store and all of your designs back to Zazzle.
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10-19-2022 06:24 AM
Me too. Although I'm not able to help I'm keeping everything crossed for you. I can only imagine how upsetting this must be and hope it's resolved soon.
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10-19-2022 01:40 PM
First reply from support:
Hello Petr,
It has been brought to our attention that you have uploaded various Content to our Site that is in violation of our User Agreement and Policies. Unlicensed use of others’ copyrighted, trademarked or otherwise protected intellectual property is prohibited, and our records indicate that we have notified you of multiple content violations in your Account.
Your actions violate our Policies and/or constitute repeat infringements, and we have therefore terminated your Zazzle Account according to our User Agreement.
Looks like there is no possibility to discuss, to talk about it, they even don't want to show me the image / product where I use of others’ copyrighted, trademarked or otherwise protected intellectual property.
Realy bad from Zazzle. Do you anybody have any idea, what to do?
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10-19-2022 04:15 PM
So that's option 1.
Explain to them that you are actually the owner of Acorn Elves, that you have a trademark, an official website, and so on. If you have documents that prove it, attach such documents.
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10-19-2022 05:27 PM
*When I say "option 1", I mean "1" from my previous comment.
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10-20-2022 12:49 AM
Additionally, have a search through your spam and archive folders and see if you can find any of these notifications of 'multiple content violations'. They may shed some light on the issue if you can unearth them. It's always possible it was a tag that suited your work but unknown to you was trademarked by someone else.
I'd like to be encouraging but many of us have accidentally deleted selling products, in my case one of my top selling ornaments, and it seems there is nothing they can do to retrieve products once gone. Even so, it is worth fighting to get your store reinstated if such a thing is possible. It sounds like you've either fallen victim of some malicious claim or have innocently tripped a filter with multiple re-use of a tag. I hope something can be done to solve this mystery and get you back up and running here.
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10-21-2022
03:58 PM
- last edited on
10-21-2022
07:45 PM
by
Scott
I assume you responded to this email with your proof of being the copyright holder? I think you should copy <email removed> on that email, they might be able to give you additional support.
It seems like just a miscommunication. They should be able to fix this for you.
I think you should add that English is not your first language, so there may be some terminology you aren't familiar with.
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10-21-2022 07:47 PM
Please do not share Pro email addresses in public discussion boards.
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10-21-2022 08:04 PM
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10-30-2022 02:45 AM
Do you have an update on this for us?
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11-01-2022 10:42 AM
No, after 12 days of no rely I contacted them via online Chat and the guy on the chat promised me, that he emailed the management team and asked somebody to reply to my latest email.
I will inform you later, how it continues.
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01-07-2023 09:58 AM
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01-08-2023 08:14 AM
Unfortunately, it's not back. I believe he created a new one. The link to the original store was zazzle.com/store/dubanci.
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01-08-2023 10:56 AM
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01-08-2023 11:54 PM
The truth is that they have not responded to my last emails at all. I tried to contact them via chat, where they promised to have the relevant team look at my email, but no reply. So after several attempts I gave up and set up a new store.
The author support on Zazzle is not very good and the authors are pulling a lot of short ends, but I guess there's nothing we can do about that 😞 Plus Zazzle doesn't have much competition in the amount of products and the way they create products and deal with commissions.

