New Collection Doesn’t Show Product Photos

[Jadendreamer13]

Is there a fix for this problem, is someone already working on a fix, or should I delete that collection and try again? All my other collections appear to be fine. Thanks!

[klstock]

I am having this problem with my newest collection. All the products in it have been published, and I can see the collection, but when I click on the collection to enter it there are no product photos there, just the banner and description.

https://www.zazzle.com/collections/surf_sea_surfs_up_birthday_party-119685589270022858

[Scott]

Thanks for the example. We'll take a look.

[stripedhat]

Hi Scott - having the exact same issue with multiple of my collections as well. There are lots of items in each collection, but none are showing:
https://www.zazzle.com/collections/dusty_blue_gray_minimalist_wedding_suite-119584415470261466
https://www.zazzle.com/collections/wedding_simple_modern_greenery-119602724049725835
https://www.zazzle.com/collections/watercolor_dark_blue_greenery_wedding_suite-119227332392188793
https://www.zazzle.com/collections/minimalist_red_green_black_holiday_collection-119414034805757347
https://www.zazzle.com/collections/happy_new_year_cards-119256875651008799
Thanks for your help!

[stripedhat]

And also having the same issue as others where only the first page of the collection is showing.

[nyclosangeles]

@Scott 
Can you please try to resolve this issue. It's still not being addressed. 
Several of my collections are "not showing" any products. Thanks!

[purplepeony]

I have the same problem. Seven collections are deleted in last three days. But in the store, where is a "list" of all products, the products from deleted collections are still there. 

[purplepeony]

https://www.zazzle.com/store/purple_paeonia/collections

[klstock]

I made a new collection then moved all the things that weren't showing in the first one into the new collection - and all the products now show in the new collection (as of the time I am typing this anyway!). 

[GL123]

I have one collection that wasn't showing any products. I made a new collection with a new banner. Moved all of the products into the new collection. Seemed to be working, but when I checked again, no products are showing. My other collections seem to be fine.

[Jadendreamer13]

That’s not good. There goes my plan to fix the problem. This is only happening on one collection.

[Nicole_L]

I have the same exact problem since yesterday although it involves 5 of my well established  "collections"! 🤔

[Cat]

Me too. It's an old collection but I've been adding to it the past few days. All of a sudden - nada!
Rustic Blue Roses Elegant Watercolor Wedding Suite (zazzle.com)

[Nicole_L]

Indeed! Some of the collections show the headers but no products inside and one has no image at all! I did notice something strange at one point, older collections from stores I used to have suddenly showed up, empty of course as those stores are not in use and no  longer have products. 🤔

[Cat]

It's back! Now, do I dare make any changes to it?

[Scott]

Note to self, there's a few more examples here: https://community.zazzle.com/t5/technical-issues/can-t-see-all-my-collection-pages/m-p/77334

[Nicole_L]

I have tried everything nothing works.

This is a sample : https://www.zazzle.com/collections/candles-119350779398589710 I have five like that, the products seem to be missing. I did not start any new collection considering the problem. All collections are well established. I have two galleries and my products are set to show in both,

https://www.zazzle.com/collections/t_shirts_high_tops_leggings_socks_ties-119924387772212166

[VivianD117]

Here are my links -- they still have not re-appeared:

https://www.zazzle.com/collections/golf_gifts_for_michael_w_racy_red_cart-119811110585212492

https://www.zazzle.com/collections/golf_guy_golf_balls-119892980998329997

https://www.zazzle.com/collections/golf_towels-119133264280420649

[VivianD117]

I have three collections that aren't showing -- do you need the links to those collections?

Vivian

[Zob1]

Another person with similar issues here. To be clear, the collection is still there, still says the number of items, but it looks empty on the collections page and inside the collection itself ("sorry, there are no results"). I'd created it a few minutes earlier, added several products, rearranged them etc. When if first went buggy, I deleted and replaced it; then the new version went the same way.

EDIT: The problem might relate to deleting or editing items in the collection. I've now noticed that a second collection which shared items with the first is also showing as empty.

[Cat]

I think you're on to something - this is only happening to one collection of mine, and it's one I've been adding to in the past week or so. So I think the issue is related to making changes to the collection.... Which is a good excuse to continue to avoid some organizing tasks that I've been avoiding for a while now! 😀

[Sara_H]

Yep - definitely something to do with deleting items as @Zob1 said. This morning I cleared some duds and now those collections are borked

[favpicture]

Same thing, it happens when I delete the product and add the new one to the collection.

I created a new collection and then it did it again, it's hard to keep up and time consuming for these two days.

I hope they fix it soon. 

Thank you

[jennifer22]

Same here. This used to show fine:

https://www.zazzle.com/collections/beach_shirts_and_home_decor-119614415904843566

[DrawGal]

I'm having the same problem.

[Scott]

Thanks for the examples. Hopefully we'll have this resolved very soon.

[Nicole_L]

Thank you Scott, as of yesterday evening everything went back to normal, I can see all my collections. 👋

[WHS_Designs]

this happened to me today with a newly created collection ... all products added to it are invisible, even though the counter is correct.

[WHS_Designs]

I just went to check my newly created collection, and all the products have reappeared. 

[Marcia]

Yes! They're back & working correctly once again! Thank you.

[Scott]

We've been doing a lot of work on Collections recently - mostly under-the-hood stuff that you shouldn't really notice. Last Thursday we fixed a bug that was keeping Cover Photo images from appearing on the Collections page. This issue was only affecting a small number of collections, but we wanted to get it right. If you guys are going to spend time adding Cover Photo to all sorts of products then we're going to do our best to showcase those images. The issue has been tricky to track down, and part of the solution to that issue is what caused this. So, for now we've "fixed" this particular issue by disabling one of the changes that we made last Thursday. We'll find another way to fix the first issue.

Also, we appreciate all the example links that everyone provided.

[VivianD117]

Thank you! And also for the explanation.  Good seeing their smiling faces.

Vivian

[A_New_View]

I am having the same issue. Collections show up but appear empty. When clicked on, the products show, but only then. These collections are not that new. 

Thank you.