No products showing up on public storefront

toothgame
New Contributor II

For one store, I created these products 9 years ago. They are not hidden. It's 5 designs with 40 total products.

In the last day, I've been completing my profiles, most of them were stuck at 35% because I wasn't doing anything with the banners. This particular store is zRank of 1 currently. I have a bunch of stores but a few years back, I diligently pruned so that my total number was under 100,000. I do have to go into my stores every few days and un-hide the hidden products.

 

Is it just the zRank being so low that Zazzle opts to hide everything?

4 REPLIES 4

Sara_H
Honored Contributor III

@toothgame 

When did you unhide them? It can take up to 72 hours for hidden products to reappear

Have you refreshed your titles/descriptions and tags?
Have you created a cover image?
Are they in a collection?
All these things will help the algorithm see your products again

It also helps the tech team if you give PIDs or link to the products so they can investigate if there is a problem

toothgame
New Contributor II

They've been unhidden for quite awhile.

https://www.zazzle.com/store/vintagefuture/products

This has a 404 page.

Scott
Community Manager
Community Manager

Sorry about this. We're looking into why these products aren't showing publicly.

toothgame
New Contributor II

Thank you, it looks like it's been going on for awhile. I see a lot of 404 posts but it's by people who just uploaded new designs. I tried to add them to a category (it was defaulted to new products) and that didn't seem to work. I'm actually going to force them all to be hidden for a day or two and then see what happens if I push them back out to the public.