Not receiving sales emails anymore

[ClementineC]

Since the start of December, I have not been receiving sales emails from Zazzle anymore. I know I'm making sales when I log into Zazzle and can see my sales there. Does anyone else have the same problem? 

[MOM]

@ClementineC  Same.

[Sara_H]

@ClementineC 

Had a chat about it https://community.zazzle.com/t5/ask-a-question/notification-preferences-not-receiving-shipment-email... and @Fiona  said she'd pass it on to Tech Team I presume (December 11th)

Don't think they'll be a fix this side of Christmas but you never know.

[ClementineC]

@Sara_H Thank you!

[OrchardBerry]

Yup, not receiving any emails from Zazzle…sales notifications or their marketing emails. This just started recently.

[SalonOfArt]

Same for sales notifications, oddly I do still get the marketing emails.

[Cassie]

The same thing happening here

[MidnightZazzler]

Me too. 😞

[Fiona]

Is this still the case, please? 

[OrchardBerry]

Yes. I’ve re-enrolled in the sales/royalties emails a few times recently and I’m still not receiving them. I am receiving marketing emails though now.

[ClementineC]

Yes, it's still the same. I'm not receiving sales emails. Only marketing emails. 

[Sea-Change]

Yes. Thanks for looking into it!

[Saimarts]

Yes, I'm facing the same problem since the strart of December.... 

[ClementineC]

Still the same here. I thought it would be fixed by now.

[Fiona]

I will flag this now 🙂 Thanks!

[kills]

same

[Marcia]

Same here. I miss them.

[Maggie_B_Design]

Same here. I also would like to see them back.

[Sara_H]

Can confirm - just had a recent sale email come through so it looks like they've been switched back on 🎉

[Marcia]

I started getting these again yesterday. Thank you!

[kills]

me too

[Wesha]

Yes, same here 🙂

[Pádraig]

Hi all,

I'm very sorry to hear that you're experiencing an issue here. We're aware of the issue and working to have it resolved for you so hopefully all will be working as expected again here shortly.

Thank you for your patience as always.

Pádraig

[MidnightZazzler]

I started getting them too, thanks!

[OrchardBerry]

My emails have stopped again in the last few days. Perhaps this was due to the slow indexing??

[ClementineC]

Mine too. They were back for a short while and now they have stopped again. 

[Saimarts]

Same here

[SalonOfArt]

Yes, seems the issue is back again for me too. Deep sigh.

[Marcia]

Now that you mention it, I think I also stopped getting them again.

[Elaine-Thomas]

I'm not getting sales emails either.

[osea]

I had the same problems some years ago. I tried different emails and someone works better.