OtterBox Samsung S10, S10+, S10e Galaxy Phone Cases Showing Confusing Sold Out Message

[northwestphotos]

The OtterBox Samsung Galaxy S10, S10+ and S10e phone cases display a confusing "sold out" message. It mentions that the "shell color" is temporarily sold out. There has never been a choice of shell colors for these products. The message should correctly display "this style" is temporarily sold out, not "shell color." This is most likely causing confusion for customers, as they cannot find any options for other shell colors. This has been an ongoing issue for months and has been brought up before. Thanks!

https://www.zazzle.com/orange_brecciated_jasper_stone_pattern_otterbox_samsung_galaxy_case-256752461...

[Mark · Accepted solution]

Hey @northwestphotos,

This is a known issue. Thanks for flagging again. If we have any updates we'll be sure to share them

[Jessica_K]

Hi Mark, is there an update to the question on this thread? I'm doing a lot of work on updating my phone designs this week.

Many thanks!

[Mark]

Hi @Jessica_K,

I've taken a look at the ticket and there is no update as of yet. Sorry about that.

If I hear anything I will update the thread. Thanks!