PayPal email disappearing from Payment Settings
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06-09-2022 07:08 AM
Hi,
I'm new here. I sent a W-8 form to Zazzle, waiting for a response for the next few weeks.
But there is something strange going on with payment settings. I enter my PayPal email and I save it and it's there. After that I click some other link, return back to payment settings and the field with my email address is empty. And it's happening all the time.
What is going on? Did I miss something?
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06-09-2022 08:22 AM - edited 06-09-2022 08:26 AM
@nikola
Call PayPal
they can definitely help you.
You can contact Payflow Merchant Support center within your region by calling the numbers below.
US/Canada:
888-883-9770
Hours of operation: Monday - Friday, 8:00 a.m. to 8:00 p.m. Central time
United Kingdom:
08707 301 881
Hours of operation: Monday - Sunday, 8:00 a.m. to 6:30 p.m. Irish Standard Time
Australia:
1800 054 378
Hours of operation: Weekdays - 8:00 a.m. to 8:00 p.m. , Weekends - 8:00 a.m. to 7:00 p.m. AEST
For technical issues; such as integration inquiries or API support, you can open a ticket with technical support at https://www.paypal.com/mts.
For general account support; such as password or processor changes, you can e-mail Payflow support at payflow-support@paypal.com
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06-09-2022 08:58 AM
Thank you for your help, but I don't understand why would PayPal have anything to do with email disappearing from Zazzle form? I already used/ am using that email for many years on other websites and never had any problems of such kind. If email is disappearing from Zazzle without any explanation what is going on, it seems to me like some glitch on Zazzle. Zazzle accepts email and later it is not there anymore.
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06-09-2022 09:06 AM
It seems that email stopped disappearing on its own, at least for now.
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06-09-2022 10:32 AM - edited 06-09-2022 10:40 AM
@nikola
I saw the word Paypal and my brain immediately went into 'solve by contacting Paypal mode'. My brain get hyper excited to solve things sometimes. I'll have a talk with it, meanwhile it apologizes for the confusion. lol.🙃
It might have been an indexing situation, last night being Thursday, I believe indexing happens thurs/fri.
So that might be why it didn't show/and then did show later.
Hope you get good news soon about your WBen form.
W8Ben problems:
forum search term: "w8 ben w-8 form" brings up 5 other links/posts about W8Ben problems:
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06-09-2022 10:37 AM
It seems it's ok now. Thanks for help 🙂
