Posting in the Community I'm getting error message Authentication Failed.

Angel
Contributor III

I've been reading and posting for a couple of hours, but the last few Replies I tried to make, or even to bookmark a Topic, I'm getting an error message. I don't know if it will let me post this or not.

Authentication Failed.

  • Authentication Ticket Mismatched, failed authentication.
1 ACCEPTED SOLUTION

WHS_Designs
Honored Contributor II

I've gotten that message before. Try (1) refreshing the screen and (2) signing out and signing in again.

View solution in original post

7 REPLIES 7

WHS_Designs
Honored Contributor II

I've gotten that message before. Try (1) refreshing the screen and (2) signing out and signing in again.

@WHS_Designs 

It started working fine again and then didn't, so I closed Firefox and restarted and haven't been having problems so far.

Thank you for your help. 🏵 🌹

ColsCreations
Honored Contributor II

If I am writing a reply and get distracted and then come back to finish composing, I often get the "Authentication Failed" message when finally hitting the reply button to send it. Getting "timed-out" though I have no idea what the duration is for that to happen. No worries though - you can go to your forum Profile and look down on the right side and see the post you were in the middle of saved there as a Draft.

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@ColsCreations 

Wow! You always know just what info we need. You must be a long term Zazzler.

I thought my partial posts were just lost. And you told me how to get them back.

Thank you! Thank you! Thank you! 😌😊😀

I wish I could choose two solutions so I could choose your post as well, but @WHS_Designs gave me the direct fix for my question, so I have to go with her. I hope you understand.

sherryo8
New Contributor III

I also got that message last night several times when I tried to reply to a post. This morning I was finally able to reply to the post.

This morning, I'm trying to reply to a post on a thread I started but the Reply button is grayed out and I get the following message:  Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.

I registered a long time ago, so that shouldn't be the problem. I went into my account and re-entered my email plus I closed out of everything and went back in and I still get the error message.

Scott
Community Manager
Community Manager

I locked that post because it was a duplicate. Sorry for the lack of clarity there.

sherryo8
New Contributor III

Ok, thanks.