Problem with the new tumblers

TShirtfort
Contributor II

Some of my new tumblers are coming up as discontinued item then when I click on them it says product is no longer availible. They are not hidden just gone. I didn't remove them I just added them. If I accidentally made them in white why can't they just default to stainless steel? Or have that option. I've never seen this with other discontinued things. I've kept a few in case they ever comeback. 

3 REPLIES 3

Scott
Community Manager
Community Manager

Looks like you may have published these tumblers with a product attribute that is sold out, or unavailable at the moment. In this case, the color White is sold out. You can either change the color on these products (Edit Details -> Product Merch) to an attribute that is currently available, or you can hold off and wait for the color While to become available. I don't have an ETA for that.

Unfortunately, that doesn't work with the 20oz tumblers. I've tried any number of combinations in Product Merch and I'm selecting the stainless steel version for designing, but after publishing it I still get the error message "Product is no longer available". 

Anka_n
New Contributor II

I encountered the same issue.