Product disappears when trying to publish - "Something went wrong"

J32Design
Contributor III

I have created a table card for the second time now. Every time I am going to the step where I enter the title, description and tags etc. I get an error message saying "Something went wrong".

As soon as this error message appears my design vanishes from "Saved Designs". The first time I was not able to get it back. It was just lost and did not come back, so this is not a temporary glitch. The second time I copied all the layers first and then moved them into another table card design. I also left the "Saved Designs" open in another tab, because I thought I could click on it and get it back. This worked as I was able to the products page, however it showed me the option to "customize the design" once I clicked on that it just froze up because there was no actual product to access.

  • I am using Windows 10 with Firefox latest version
  • I was able to successfully publish a t-shirt.
  • I was able to publish a business card

J32Design_0-1726794129855.png

When I am able to go to the saved design I get this page
https://www.zazzle.com/pd/spp/pt-zazzle_tablecard?media=basic&orientation=vertical&size=35x5&dz=7c25...

J32Design_1-1726794342845.png

When I click on customize this design I get

J32Design_2-1726794391027.png

 

1 REPLY 1

Fiona
Moderator
Moderator

I've passed this on now.

 

Thanks! 🙂