Product Photos Showing What Looks Like Video Frames?

Marblewave
Contributor III

Some of the products in my collections are showing up like this:

Products in collection.png

These products are foil posters. Strangely, it hasn't affected all of them in the collection. A link to the collection is here Please could you advise?

1 ACCEPTED SOLUTION

Mark
Moderator
Moderator

Hey @Marblewave,

Sorry to hear about this issue. I have reported this to the team now.

- Mark

View solution in original post

4 REPLIES 4

WHS_Designs
Honored Contributor II

I believe that this is how the videos are represented in a collection (as static images).

Thank you for your reply @WHS_Designs 

I get that on the product page, the first thumbnail (linking to the video) will look like this. However in 'Edit Details - Merchandising' I have selected a static image of the product, so that's what I would expect to show up in search results and in the main page of the collection.

Some of the other foil posters are showing the static image I selected, so I'm not sure why these aren't doing the same.

Foil Photos CollectionFoil Photos Collection

Mark
Moderator
Moderator

Hey @Marblewave,

Sorry to hear about this issue. I have reported this to the team now.

- Mark

Thank you @Mark