Product Search does only show relevant designs

[stine1]

Ok, I hope I can explain this well enough... the product search is spitting out way too many results today.

Usually, when you search for a specific niche like "Jeep Christmas cards", the link https://www.zazzle.com/jeep+christmas+cards would show you jeep-related Christmas cards. Today, it shows over 7,000 Christmas cards. This is the same with ALL search terms.

[Mariholly]

Wow... Any search yields the same results...?? That would explain why none of my Christmas cards from 22/23 sold and are now waiting patiently in products that need to be optimized... Possibly my 23/24 creations have suffered the same fate... I feel like leaving...

[stine1]

Well, it DID work a few days ago....

[stine1]

ARRGH, forgot the "not" in the headline of this thread...

[Mark]

Hey @stine1,

Thank you for flagging this issue. 

I tried searching "Jeep Christmas cards" just now and received 7 results. Would you be able to share a screenshot of the results you received, please?

Thanks.

[stine1]

Hi Mark, I hope this code works:

[url=https://ibb.co/pnVHg7s][img]https://i.ibb.co/g6q0G2X/Screenshot-20240614-155855-Samsung-Internet.jpg...]

[stine1]

 

[Mark]

Hi @stine1,

Thank you for the screenshot. May I please ask if you are using android/iPhone and what browser?

[stine1]

This screenshot was done on an Android smartphone within the Gmail integrated browser.

I originally opened this ticket on my Windows 10 laptop and Firefox.

Does not matter whether I am logged in to Zazzle or not.

[Mark]

Thank you, @stine1.

I have flagged this with the team now.

[KeegansCreation]

I am using a Surface laptop with Microsoft Edge and got the same results as stine1. Using Chrome brought it down to 7.

[stine1]

Hi @Mark - the issue is back.

The tags on products look like this with ALL of them blue:

Tags on Products look like this

But when you click on one, e.g. "seattle skyline" you get 397,323 results for ALL PILLOWS.

[stine1]

Screenshot of the issue done on a laptop with Windows 10 and the latest Firefox.

[Mark]

Hey @stine1,

I'm sorry to hear this issue is occurring again.

Can you please share a link to the relevant product so we can investigate?

Thanks!

[stine1]

It is not just one product, it is ALL.

[Fantabuloustef]

Same for me on safari ipad.  ( ipad 2nd gen, OS release v 17.7.2)

[ColsCreations]

Sidenote here but "jeep" is trademarked and a when I did a quick Google to confirm that I found this old article at top of the results which discusses Zazzle's mass-deletion of over 30k products using some form of unlicensed Jeep trademark or logo after they were apparently contacted by Fiat Chrysler Automobiles (FCA). So the 7 products I got as results (Firefox while signed in and Opera as guest) that all use 'jeep' in tags and sometimes title should probably not be there.

[stine1]

Thanks for the side note. It was a random example.

[Bailamor]

In general, the product search didn't work well the last days. Clicking on the "newest" button resulted in error. Very often there were shown to be around 7000 to 8000 results irrelevant from the search term...