Products Missing From Market Place

[ThankYouAlways]

I recently sold the following product and added a cover image to it but since then it cannot be found in the market place. I then removed the cover image to see if it would be visible again but it isn't. It's been over a week now.

https://www.zazzle.com/your_business_logo_professional_acrylic_sign-256583620053829053

After I added a cover image (several days ago) to the product below it went missing:

https://www.zazzle.com/qr_code_cafe_big_print_menu_black_pedestal_sign-256003134411178008

[Cat]

Hmmm... well, if I search by the product ID (the long number at the end of the URL) both products show up. I'm not entirely sure what that means, but it does indicate that they are findable through search, though not easily findable. I can't find them by searching for the exact title of either.

It's been my experience that new products get a "bump" in the marketplace in terms of visibility. I'm guessing that maybe Zazzle's algorithm favors new products but only for a short period of time? That's a guess on my part.  Anyhow, if that's the case, it could explain why they have disappeared. Both of those are fairly "generic" designs - I don't mean that as a criticism, they're both nice designs - I just mean that there are a LOT of similar products in the marketplace so perhaps without the "new product bump" they don't make it into the search results? 

My only other thought is store rank. I think you have to have a store rank of 4 or higher to show up in the marketplace. I'm not sure where I got that, but I have a vague memory of that being the case. Maybe that has something to do with it?

Hopefully someone from Zazzle will look into it and reach out to you. I am curious what the answer is though. If it's not a technical problem, it would be useful info to have in terms of how marketplace searching works.

[ThankYouAlways]

Thanks for your reply, Cat. I do have a good store ranking and the acrylic sign is a new product. It was quite high on the first page before it sold and was easily found. Since selling several of them and adding the cover image I couldn't find it via search so I removed the cover image and still can't see it. Let's hope we can find a solution soon for both products.

[Mark · Accepted solution]

Hey @ThankYouAlways,

Sorry to hear about this issue.

I was able to locate the first product, but the second product did not appear at first. I have reported this to the team and I will let you know when there is an update.

Thanks!

[ThankYouAlways]

Thanks for your help, @Mark