Products Not Showing Up in Store

NettaT
New Contributor II

Are people still having problems with items not showing up in their store. I created an item on March 25 and don't see it posted. It's only showing up in saved designs. I just tried reposting , still no luck. 

1 ACCEPTED SOLUTION

Sara_H
Honored Contributor III

@NettaT  It can help the tech team if you can link to your in-progress design that's misbehaving. If it's still in your saved designs still - it won't be in your store back end nor your store front

Have you tried publishing via a different browser? Which one are you using atm? Have you cleared cache? 

Are you on windows or mac? 

Which product type is it?

The more information you can give the better (and screenshots are also helpful) so the tech team can investigate and see if there's a bug somewhere.

 

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4 REPLIES 4

Sara_H
Honored Contributor III

@NettaT  It can help the tech team if you can link to your in-progress design that's misbehaving. If it's still in your saved designs still - it won't be in your store back end nor your store front

Have you tried publishing via a different browser? Which one are you using atm? Have you cleared cache? 

Are you on windows or mac? 

Which product type is it?

The more information you can give the better (and screenshots are also helpful) so the tech team can investigate and see if there's a bug somewhere.

 

NettaT
New Contributor II

Thank you for your suggestions. I will update my post to include those additional items.

calartcreations
Contributor III

Hello! I see the products I post in my store, but it may take a few days to rank in the marketplace or to be in the public eye.

Usually that is the case for me too... but this time I don't even see it in the back end. It only appears in saved designs.