Replace Not an Option Anymore?

[MasterpieceCafe]

I made adjustments to a couple of posters and ornaments this morning, but the option for "replace" isn't available?

Is this a glitch or can we no longer do this?

[epicdesigns]

Just coming here to ask the same thing. I already pinned a couple of items and would love not to start over with a new URL...

[Fharryn]

Came here for same question. I was starting to fix new years eve stuff.

[Cat]

Same. Last year I remember them asking us not to use the replace feature this time of year unless the problem being fixed was something that would likely result in a cancellation/return. I think that's because the replace thing requires an actual human to look at it, and they're probably swamped this time of year. I'm guessing that the honors system didn't work well enough, so they just decided to suspend the feature until after the holidays. I'm hoping that's the case anyhow!

[MasterpieceCafe]

I've never seen that request before. I'm hoping this is just temporary then.

[PAZP]

Me too. I don't use it often but it's helpful.

[CrazyMermaid]

Last year it was a voluntary request that those of us who had access to the replace function, not use it. Basically we were told that if too many requests came in, it would be restricted during the holidays, because staff were busy assisting customers. 

[kashmier]

That makes a lot of sense, thanks for the update. I do hope they bring it back.

[Gail_K]

I was wondering if it was just me. I wanted to update the year on some of my products and found it wasn't available anymore. It was useful for things like that.

[TriciaS]

Same issue here! 

[Jadendreamer13]

The rest of us have never had the opportunity to use the replace feature, and that situation frustrates the heck out of me.

[tamirazdesigns]

100% agree!  

[kashmier]

Really, I didn't know it was an option. I never set any options it was just there and wow did it ever save adding extra items. 

[Wesha]

I wonder why this important feature is not available to all ... 😞

[jophb]

sammmmmmeeeeeee. I honestly find it very unfair that some users have it and others don't. 😢 And it doesn't even seem to be determined by level as some newer sellers seem to have it. 

[Marcia]

Same here! Made a change on a product this am & "replace product" was missing! Tried with a few other products to see if it was my entire store & not just that product – same deal.) (I also replied to this post a couple of hours ago & that post is also gone...)

[BevStuff]

I've never ever seen a "replace product" option. Not even in off holiday season. Maybe it's only available to some levels (silver, gold, platinum, etc) and not available to Bronze.

[kashmier]

The past few days the icon to update items is missing. I really like that feature as I am able to fix date issues and text sizes without having to re-create the entire item. I have many old items that need fixing. Since the new features for text has been introduced the update option has gone. Is this option coming back. I am not getting it with chrome or FF.  Thanks

[Cat]

Check out this thread: Replace Not an Option Anymore? - Zazzle

[epicdesigns]

You just linked the thread we are on. Is there another update somewhere?

[Cat]

It was a separate thread when I posted the link - Zazzle merged them.

[PremierPrints]

Kind of relieved to see this thread. When I could no longer see the Replace option, thought I was on the "naughty" list.

[homespuncottage]

I just posted about this. It's really a hassle not to have the replace option. 

[Jadendreamer13]

Moderators, please answer two questions:

1) Why has the Replace feature suddenly been deactivated?

2) Why do only some designers get access to this feature?

As a user who has never been able to access to this feature, I deserve an answer to my long-standing question.

All Zazzle designers deserve advanced communications regarding upcoming changes like this, all designers deserve equal access to design tool features, and all designers deserve transparency from Zazzle.

[jophb]

100%!!!! 

[James]

Hi all, Thanks for your patience while we looked in to this. I can confirm that we have paused this feature until the New Year due to prioritizing more pressing reviews over the Holiday period. We expect to bring it back online from the week starting of the 6th of January. Thanks so much and apologies for the delay in communicating this. 

[Marcia]

Thanks so much for the update, James – I very much appreciate it!

[jophb]

How about for the rest of us that you have not given the benefit and equal playing field of having this feature??? 

[Jadendreamer13]

Yes, James, you did not answer that question. Please respond again with an answer.

[Wesha]

Please, we all need this feature as losing all the stats by recreating an old item that needs little fixes, is very hard to gain again

[mylittleeden]

Thanks 💞 I presumed this was the case so very glad it will return next year phew! I shall simply add the links into a database to return to them in the New Year.
I hope you and the team at Zazzle have a wonderful Christmas and New Year 😃

[Colorflow]

This is not good for all of us wishing to make adjustments for customers.  I just lost a sale due to it.  They don't want to make their own changes and I don't want to create a new listing.  

[Cat]

If you're just making an adjustment for a particular customer, you don't need the replace feature. Just make the change and then send them a "work in progress" link from the share dialog. In other words, make the change, then click on the arrow symbol in the upper corner of the preview image on the product page.

That will bring up the dialog box with options to share on social media etc. Choose "copy link" and send it to them. That will allow them to access the new version without you having to publish it. They can customize and order from there and it will register as a purchase on the original product.

This only works if you start from a published design where it says "by your-store-name" on the product page. If you start from scratch you won't get credit for the sale.

[jophb]

@James can we please get an explanation as to when the rest of us will be getting the replace feature? This is truly unfair that the rest of us designers do not have the same resources as others. Or at least some kind of explanation as to what one has to do to qualify to receive it.

[BevStuff]

I agree. I"ve never had this feature and I've been a bronze level designer for YEARS. I"d like an explanation, too.

[Bluebird]

Maybe it's just me, but the option is no longer available; yesterday it was working fine.

[Joel]

It comes and goes on my products. Makes it look like a testing phase, and is so unreliable I just don't take it into account.