Postcard mockup issue

[Joel]

Hello,

Since a few days there's an issue with the postcard mockup (with a pen), no longer displaying on collection covers, and published postcards are now showing the default image in the backend (and when adding to collections) instead.

This is the one:

 

Thanks

[Cat]

Not sure if this is what you're experiencing or not, but there is a longstanding bug where if you add an item to a collection through either the product page or when posting the product, it will always display the default preview instead of the one you've chosen. The workaround is to remove it from the collection and then add it back from your store's products backend https://www.zazzle.com/store/YOUR-STORE-NAME-HERE/products

 It usually takes a day or two for it to update the view in the collection. 

[Joel]

Hi Cat,

No this is new; it's no longer possible to edit the mockup from the backend (the function itself works, but when saving, the results is reverted back to the default image).

On published product, the image on collections cover is missing, but when the collection is open, it displays just fine. Tried it on 3 different browsers. Now that old bug indeed prevents me from adding items to collections since it's not the image I am looking for. 

But, it's working again today, just had to manually edit the last postcards and collections.

Thanks!