RF ID Ignored in Two Sales; Referral/Royalty Incorrect (by my calcs)

YesItsRoy
New Contributor III

I placed three orders yesterday:  One with Clean Link, then one with RF ID included, then another with RF ID included

First order, I confirmed I was logged out, cleared all Zazzle cookies (which would've ensured I was logged out, of course), and checked for any RF ID stored (none).  I pasted the link Clean Link into my browser, customized my Product, added to Cart, changed the paper type, added to Cart, opened Cart, logged in, placed order, manually checked again for any RF ID stored (none), deleted all Zazzle cookies and the spammy ROKT cookies.  Royalty + Referral Earnings result below.  I cannot get them to correlate to what should've been paid -- "goal" of 40% less Excess Royalty Fee.

Second order: I confirmed I was logged out, cleared all Zazzle cookies (which would've ensured I was logged out, of course), and checked for any RF ID stored (none).  I pasted the link RF ID Link into my browser, manually checked for any RF ID stored (there are two places in the code I can find them typically, and mine only was stored), customized my Product, added to Cart, changed the paper type, added to Cart, opened Cart, logged in, placed order, manually checked again for any RF ID stored (onlyl mine).  Royalty + Referral Earnings result below.  The site ignored that my RF ID was included in the link and paid me same as above.

Third order: Same as Second Order.

After the third try, I finally let it go because it was 1 a.m. here, and I want the Products to test for practicality in intended use.

Royalty Screenshot:

051525-sale-royalty-wrong_vRED.png

Referral Screenshot:

051525-sale-referral-wrong_vRED.PNG

it's not just that the site didn't recognize my RF ID, it appeared to have stripped both my RF ID and my TC parameters.  Per Google Analytics, no parameters were set (even though I saw my own RF ID in the code, and I manually typed my TC parameter).  You can see above on Referral screenshot no TC parameter noted and below no Query Strings associated with the clicks.

051525-google-query-string_vRED.png

The math isn't mathing and the code isn't coding.  

1 REPLY 1

tiffjamaica
Contributor III

I hope Z chimes in on this because I ran it through my spreadsheet and you are right, the math isn't mathing (as I understand it).  As for the referrals, I don't think any of us fully understand how the new system is attributing referrals. I was really expecting more information from Z after the initial FAQs, but here we are over a month later and lost as ever.