Royalty history not working for me

[Marcia]

Anyone else? I've made 2 sales – both "summary" & "history" under "earnings" have updated, but not "royalty history" under "royalty reports". It's been at least an hour, hour & a half since the 1st sale. Should have appeared by now.

Since it's a long weekend, wondering if there'll be problems with this until at least Tues. <sigh>

Also, views are not updating very well. Some have since yesterday, others haven't. I know that's the indexing thread, but thought I'd also mention it here. Could be related.

[WHS_Designs]

me too. Royalty History has not updated. All the other earnings reports appear to be fine.

[Harmony]

my royalty history is also is not updating either. The overall number increases but it does not show the sale information. But, for my most recent sale it showed in notifications

[CrazyMermaid]

My iphone app is upating in the Overall Feed (so I can see what is selling), however the Royalty Feed has not. And yes it is a long-weekend so I wouldn't expect anything else to look better until at least Tuesday. My fingers are crossed that the Overall feed doesn't tank as well.

[CrazyMermaid]

There is a workaround. Go to Royalty Reports and look at "Royalty by Product." Then sort for today's date. I just checked mine against my iPhone app and it is current. Sometimes this doesn't work, so no guarantees. 

[Marcia]

@CrazyMermaid Thanks, I know that one. But I always like to see exactly how many someone ordered (if there's 2 orders of the same thing, you don't know), if they changed the paper or did rounded corners, etc., what their name is & where they're from. Bugs me if I can't see that. lol

[Marcia]

Just came home, checked again & it's working now. Hope it stays that way for the rest of the weekend!

[Roberta]

Hi @Marcia 

Thanks for passing this along. We'll take a look into this for you and update the thread once we know more.  📝Thank you all for your patience! 

Roberta 🌷

[Marcia]

@Roberta, thanks, but so far, it's still working again!