Sell it button triggers add to cart

DakotaInspired
New Contributor II

I am trying to post a design for sale, but when I click the sell it button the add to cart option is triggered.

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

Sorry that you're experiencing this issue. Seems quite odd. I can't reproduce this issue myself. Can you try clearing your browser cookies and cache?

View solution in original post

16 REPLIES 16

Sara_H
Honored Contributor III

Which product are you trying to design? I had the same issue with a greeting card where I hadn't deselected the 'Remove Independent Creator Credit'. Once I did - it would let me post for sale.

It is a tee shirt. I have tried several different styles and the result is the same.

Sara_H
Honored Contributor III

Have you used any icons or backgrounds? 

edit to add - I've just published a text template t-shirt and posted it for sale with no problems

No, I was just updating an existing design with a different font. I tried it with another tee that is just text, and it happens again.

Sara_H
Honored Contributor III

Do you have the 'Replace Product' feature or has it not rolled out to you yet? Not sure whether everyone has that enabled or not. 

Yes, I have the feature and when I click that, it also triggers the add to cart.

Sara_H
Honored Contributor III

Which t-shirt type is it? Best to give as much information (link/browser/software) so that Tech Team can find out what the problem is. Sorry I couldn't help 

Thanks for your help.

To the techs, it has happened on the women's basic, women's vee neck, women's tank, and boy's tee.

I am using Chrome.

idraw
Honored Contributor

@DakotaInspired 

Just read Scott's post to you and your reply to Scott, glad you got it solved.

idraw
Honored Contributor

@Sara_H 
I am one of the ones who have requested it more than once, still waiting for "replace product", just so you know that not everyone has access to it.

Sara_H
Honored Contributor III

I thought that @idraw You'll get it soon - leave a dollar under your pillow for the Replace Product Fairy 🙂

idraw
Honored Contributor

post deleted. Issue was solved.

Jadendreamer13
Valued Contributor III

Sigh….I don’t have the Replace option, either. It is very frustrating.

Scott
Community Manager
Community Manager

Sorry that you're experiencing this issue. Seems quite odd. I can't reproduce this issue myself. Can you try clearing your browser cookies and cache?

I have moved on to other designs on different products and do not have the same issue. I did restart my browser, and still had the problem. I will try again after I clear my cookies and cache. If no one else is having a problem, it seems the problem is on my end. Thank you.

Clearing the history and cookies worked. Thank you!