I am having issues with store categories. As of today 3rd, December, 2023 I DO NOT see nor am I able to access all of my store categories which I created in my public storefront. The only way I am able to access and view all of my store's categories and subcategories is through the manage storefront window. I created both DEMO or TEST categories and also created official store categories. The only categories showing up in my public storefront are the DEMO or TEST categories and subcategories NOT my store's branded categories. I am including a couple of screen captures to further illustrate and explain what is happening. Any input or suggestions are needed and appreciated. I am still in the process of setting up my Zazzle shop.
https://www.zazzle.com/store/01970gifts
My browser is CHROME and yes I have checked all of the CHROME extensions and turned off all ad blockers.
Not all of my categories are displaying with in my public storefront. The only way I am able to access, view or use all of my store categories is in the store management window on the back end.
Very frustrated and confused.
Could someone from Zazzle's tech team look into this further?
Thanks in advance.
You must have (public) products in the category for them to show up in your storefront.
It goes without saying that the best way to set your store up is up to you, but I would encourage you to go ahead and work on it with everything public and visible or at the very least direct only. At least half or more of the hurdles you are running into are because you are working with everything hidden. Customers rarely visit our storefronts unless you send them there so it is unlikely you will have very many people that see your shop while it is under construction and I promise it will save you a lot of headaches.
@TAngelone First thing to check is whether you've set your category's visibility
You can do this by pressing edit - Edit category (where the category thumbnail is) and uncheck the box if it's checked.
Another thing to take into account is if these cats have been created today (or yesterday) they can take upto 72 hours (possibly longer) for them to appear in your store front.
Tech Team won't be in until tomorrow (they don't work on a sunday) so they'll probably investigate then if there's a tech problem
edited to add - if you have all the product hidden too (which is a possibility as you've mentioned before you're setting up your shop) that may be another reason your categories don't appear as they should as there's no products being seen in them
You must have (public) products in the category for them to show up in your storefront.
It goes without saying that the best way to set your store up is up to you, but I would encourage you to go ahead and work on it with everything public and visible or at the very least direct only. At least half or more of the hurdles you are running into are because you are working with everything hidden. Customers rarely visit our storefronts unless you send them there so it is unlikely you will have very many people that see your shop while it is under construction and I promise it will save you a lot of headaches.
