Store Changes not taking

[maebae]

 #1. My products AND categories are not showing up for the public to see. They show up in my store management as well as when I click "view public storefront".  I have even received emails stating products are available for sale, but again, they are not. The view public storefront option should agree with the actual storefront when end users are at my store. 

 #2. The feature product option is not working either. I have repeatedly removed a Mother's Day product and it does not reflect this change in my store management page nor on the public storefront. I have also added products to feature and while they show up in my store management, they do NOT show up in my storefront. 

Is there some kind of Zazzle store online manual and/or checklist to troubleshoot some of these issues on my end? Or is there a technical lag time I am not aware of? etc. 

[Scott]

We're working on fixing this new. Apologies for the disruption here.

[jparrottmerrell]

Hi Scott, about how long does it take for products to be shown as having been moved to new categories in our shops? Asking because last Friday 6/14 I redid the categories for a shop that currently contains less than 100 products. Today is 6/17 and, although I haven't seen any physical changes to my shop, each product is listed as having been moved to a different category. Do I need to give it a few more days? Thank you!

[Lozzerly]

A lot of people seem to be having problems with new products not showing up in their store categories or products not being moved to different categories even though thr products are available to the public.  Categories just don’t seem to be updating at all.  I’ve had this problem since 7 June.

[LG]

I have been working on my Store for months.  I have encountered similar problems.  I am unable to get a person at the supervisor or creative level to answer some questions in person.  Though the help desk is trying (I have spoken to 10 different folks) it is above their skill level to support a store.  They always have to have someone call me back DAYS later.   There does not seem to be enough support for those of us opening storefronts.  I just can't understand why - we are posting products in volume - it seems it would be of interest to them to support us!

[LG]

What exactly are you fixing?

Also, I am unable to post a canvas ballcap in my store. There is something amiss with the embroidery for the logo - so it has just be rejected.  I do not know how to fix it so it works.

Also, I have polo shirts in the store - but in a test order it says they are out of stock.  I just find it hard to believe in all of Zazzle - with thousands of items - polo shirts are out of stock?

[RedWyvern]

I suggest making an individual post about your questions instead of piggybacking on a post that has nothing to do with your questions. Just shows respect to everyone and those who are going through this issue can post about it here without random unrelated topics being placed in.

[maebae]

I have no idea why you are saying I am piggybacking on a post that has nothing to do with my questions. I really thought I started a fresh post, but if I made a mistake, there’s no need to accuse me of not showing respect for others. A little grace goes a long way. 

[JB]

Red was referring to LG talking about their embroidery issue on your thread about the missing storefront. Their reply was to LG, not to you! They weren't accusing you of anything.

Just to note, regarding your storefront, products are not indexing at the rate they are supposed to. The email you get is canned, we get that whenever we post products. Products are supposed to, and in the past went live on our stores and the marketplace about 24 hours or less after we create them. But because indexing has several bottlenecks lately, products are taking 5-10 days to post live. If your products aren't live they won't show up when you view your "public" storefront. So you may see nothing or a 404 error if the store is new. Currently, products from 9/20 and 9/21 are stuck stuck, so there's an issue there. They are working on it, however we don't get much more information other than that, so its hard to say what exactly the problem is or how its being addressed. Unfortunately right now, the best response is just be patient. In the meantime, keep making products and plan ahead. Think of events and holidays a few months away or evergreen type of designs that can be sold year round. Try not to aim for holidays that are coming up soon as with the delays your products probably wont make it to market in time to get a foothold.

Hopefully this bottlenecking will be resolved permanently soon and we can get back to seeing our new designs and products posted the same day or next day after making them.

[LG]

Would you schedule and on-line focus group for store /shop managers, so we can ask questions and make suggestions?

[RedWyvern]

Hope this is an easy fix. Same happens to me except I see no new products when I do public storefront view. Would love to promote my new shop I opened before the holiday shipping rush begins!

[JB]

This is due to indexing delays. Products are held up and not showing up in stores so until they do you will see nothing or a 404 error. Just have to be patient for now. It's been a recurring issue lately but my fingers are crossed that they are addressing it on a macro level, although I would love for someone from Z to tell us exactly what's been going on and what is being done. They are aware there is an issue, so eventually your products will show up and your store will appear as it should! In the meantime, I say keep creating, but try to think ahead further than just the coming holidays as these bottlenecks and delays may limit visibility of new products this season. ❤️