Thor/Camelbak Water Bottles Not Showing In Store Management

[Amy]

I created some new water bottles (Thor/Camelbak), and they didn't show up in the store management area. I checked the "store management" drinkware department, and all of my Thor/Camelbak bottles are not visible. 

They ARE showing up in the public storefront and my old ones can be found in the marketplace... but all are missing from store management.

Not sure if this is happening with other products. I just noticed this one because I created some new water bottles, and they didn't show up!

[Sara_H]

Can confirm - They're not appearing in the drinkware/water bottles department in the store back end and don't appear when you search for water bottles in store back end either

This one is missing from store back end but is in store front end https://www.zazzle.com/custom_cat_photo_collage_5_heart_frame_black_water_bottle-256489970763016426

@Amy if you can give tech team a link it may help them investigate

[Amy]

Thank you! It's good to know that is not only happening to me. I will add a link if they don't show soon.

[Pádraig]

Hi @Sara_H + @Amy,

I'm sorry to hear you're experiencing an issue here. I have forwarded @Sara_H's example to our engineers so we'll take a closer look for you.

Thank you for your patience!

Pádraig

[Sara_H]

@Pádraig Thanks!

[Bannouna]

Unfortunately I have the same problem.

[Connie]

Yes, I have the same problem, and was just coming to report it!

[Pixelan]

Just adding, experienced the same thing today and found this thread after searching if it was a known issue.

Created this one: https://www.zazzle.com/elegant_eucalyptus_spa_bliss_family_name_water_bottle-256923935919738772

But can't find it in my store.

[Scott]

Thank you to those who shared examples. This issue is fixed in our testing environment, and the fix should go out tonight.

[AgnesBelle]

I'm still experiencing the issue. Was the fix rolled out?

[Amy]

I was hoping it was fixed, but I am still not seeing them in my store management. (Still available in the marketplace.)

Example if needed---

https://www.zazzle.com/trendy_chevron_pattern_large_name_block_coral_water_bottle-256379496870147149

[Amy]

Just FYI - I am still not seeing the water bottles in my store management!! Is this still happening to other people?

[DancingPelican]

I am still experiencing the issue with the Thor/Camelback water bottles not showing in store management. Also, I was able to add one to a collection, but the view showing in the collection is not the view I chose for the water bottle. It was created on 12/12 and today on 12/18, it has the wrong view in the collection.  I cannot view it at all in the backend store management area.  https://www.zazzle.com/simple_modern_arch_with_any_monogram_initial_water_bottle-256540055165140343

[Sara_H]

@DancingPelican I've got the same problem but whilst waiting them to fix it, I navigated to my store front (water bottles still in correct department) and removed it from the collection and then added it back in - came through with my promo ok (it's a workaround - but only really works if you have a promo assigned)

[Dgdesigns55]

Not fixed for me, I just tried it

[Harmony]

this issue is not fixed

[Tessa]

I've been experiencing this issue this evening.

[heartlocked]

I'm having the same problem right now

[Dgdesigns55]

I have the same problem, Tried making a few last week and they didnt show up, so i tried again today but they still are not appearing 

[Harmony]

still not showing up in store backend

[Anne]

Wondering if I even should post this as so many issues are just not being addressed
https://www.zazzle.com/boho_chic_abstract_gold_watercolor_marble_water_bottle-256863736899217876