Throw pillows: custom mockup not showing on product page (blank)

[Fiorenzo]

Custom mockup displays blank on the product page of throw pillows. Cards work correctly. Don't have any on other products yet, so can't tell in these other cases.

[Marcia]

@Fiorenzo I have the same thing. One is a best seller of mine. So I just spent the last hour or 2 replacing at least a dozen cover photos that were showing blank. My workaround was saving out the original jpg mockup in a newly created photoshop document & replacing the old (corrupted?) cover photo. Just reuploading the original mockup wouldn't work for me. 

There seems to be no rhyme or reason to which ones don't work anymore. Some were fairly recent covers from around Dec. but others were quite old, across the board and various product types. I hope I caught most/all of them but I highly doubt it. I'm really distraught & upset. I shouldn't have to be spending all this time with remedial busywork for problems that I did not cause. I do depend on this income so I can't have things happening to my store which will make me lose it.

[Fiorenzo]

Don't waste your time, the problem is not on our end. All my card and paper sheet mockups work perfectly fine, it's just the throw pillows (in my case, don't have own mockups on other products yet), and it affects all.

Rule number one on Zazzle: when something doesn't work or look as usual or as it should, don't spend too much time searching on your end, it rarely is.

[Marcia]

Oh I know it's not on our end. However, some things never get fixed even though it's noted by Zazzle & they're supposed to. Just like the wrong views appearing in collections in the 1st 24 photos if you made an edit, where in the workaround you had to remove that product from the collection & then put it back. I just can't wait months, if ever, for it to be fixed when it's a fairly simple workaround & the blank view could be affecting my sales.

My products affected are cards, notebooks, pillows, puzzles, mousepads, canvases, & blankets. So far.

[Fiorenzo]

Thanks for the hint on the cards. Checked again, and you're right, flat cards and folded cards don't work. Strangely, one single older flat card works. Foil and postcards work.

I hear you on the non-fixed issues. Just be careful NOT to adapt the designer content so it looks well on the previews, your content must always be correct within the designer, this is what gets printed.

Talking about cards and issues: If you didn't already read my related posts, be aware that on the new folded foil cards there are preview issues, as well as off-centering problems on the front (color) design area. I reported this in the tech forum last week I think.

[Fiorenzo]

@AnderBerry: flat holiday cards and folded greeting cards are also affected. Foil cards seem to work, postcards, too.