transfer design from product page not working

Nancy7
New Contributor III

What happened to transfer design to another product in the product section menu?  It worked! And the transfer design from the product page is NOT working.  It is really helpful to be able to transfer the design.

1 ACCEPTED SOLUTION

Nancy7
New Contributor III

whatever it was -- it's working this morning -- thanks

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4 REPLIES 4

Mark
Moderator
Moderator

Hey @Nancy7,

Sorry to hear about this issue. Can you please provide more context on the issue and screenshots showing the issue?

I am able to use the transfer design function from the store backend and the product page as normal.

Mark_0-1725535602248.png

Mark_1-1725535619610.png

Thanks.

- Mark

Nancy7
New Contributor III

whatever it was -- it's working this morning -- thanks

sarsag
New Contributor II

I am having an issue with this too. (It was fine yesterday.) This morning, if I transfer the design, and then click either edit or edit using design tool, it just briefly flashes the edit tool and then goes back to the product page. It is doing this in both Safari and Google Chrome. 

Athlara
New Contributor

Hi. I'm having problems with this feature too. Sometimes it works but mostly after choosing a new product, it opens a blank product page with nothing transferred.