Video Thumbnail Problems

[shoshannahscrib]

I am hoping some of you geniuses can give me advice. I have created a few product videos (let's be real they are slideshows). I used Canva to create them. I cannot figure out how to get a good thumbnail to show. I am not sure if it is a Canva issue or a Zazzle issue or a me issue. My videos show random cover images. Not the first image, not the last, sometimes it is blank. Does anyone know a fix? I tried searching the WWW and found nothing that helps.

A link to some of my products with the videos:

https://www.zazzle.com/frogs_and_lily_pads_cute_custom_baby_shower_invitation-256700634752205643

(shows random slide w phone)

https://www.zazzle.com/simple_star_of_david_custom_bnai_bat_bar_mitzvah_invitation-25692801577173529...

(shows blank slide with some text)

Any advice appreciated. I am concerned about the new feature of these videos showing up as the first product image on the search pages. Thank you!

[Sara_H]

@shoshannahscrib if you search the technical forum you'll see it's a known issue and already been reported

https://community.zazzle.com/t5/technical-issues/product-cover-video-remains-blank/m-p/138288
https://community.zazzle.com/t5/technical-issues/uploading-a-video-file-not-working-correctly/m-p/13...

No news as to when this will get fixed

You're doing nothing wrong - we're all in the same boat

[shoshannahscrib]

Thanks! I did read those posts but it seemed a different issue, maybe I was wrong. I will wait and see if the overall issue gets addressed and solves my trouble - thanks! 🙂 

[Sara_H]

@shoshannahscrib yeah I noticed after I'd already hit reply - sorry about that. The video thumbnails are auto populated which means we can't pick which one to show.

I think it shows the first frame by default (though I could be wrong)

[shoshannahscrib]

Definitely not the first frame. It's totally random and looks AWFUL. Sigh. I might just have to use fancier software than Canva. Thanks for trying to help me! 🙂 

[Sara_H]

@shoshannahscrib I don't think fancier software will help tbh if it's zazzle's system choosing a random frame to show. No matter what software you use - it will always be random it seems. Canva is just as good for slideshow type of videos. 

[Pixelan]

I don't think we can choose the thumbnail, perhaps there's some algorithm that decides which frame is the best but sometimes misses? Idk.

Btw, you got a small typo in the blue shape "availble" > "available".

[shoshannahscrib]

Thanks! yeah I saw that typo but I didnt feel like redoing the video since it isnt even showing correctly haha. 🙂