Video Upload Fails around 50% of the time

[Cat]

I'm trying to upload videos, and about half the time I get an upload error. I can usually resolve it by trying again... sometimes multiple times. This is particularly frustrating because it takes so long to upload & process videos to begin with. Is there anything I can do on my end to ameliorate this problem? Using MS Edge with cable internet and upload speed of around 6Mbps

[paperiecris]

Same issue here. I’m exporting files from Adobe Premiere Rush. I thought it was something in particular with it, but I guess it maybe with the upload process here.

[Cat]

I uploaded some late last night and they went smoothly. I have a hunch that perhaps it was because Zazzle's server was less taxed at that time of day? Maybe? Well, whatever the issue is, I think it's on their end (though faster upload speeds on my end wouldn't hurt either!)

[KeegansCreation]

Maybe the websites that routinely host videos (Youtube!) are optimized for many users uploading videos simultaneously but Zazzle isn't. I haven't uploaded any videos because I'm still working on collection covers but I remember when cover photo upload crashed for a week after they made the big announcement that products with cover photos would be favored in the MP. Videos are way more labor intensive so there won't be such a big rush, but maybe more simultaneous uploading than they budgeted for.

[tiffjamaica]

I came here to post this same thing. At first when I got the error message, I spent a lot of time trying to figure out what was wrong with my video... but you are right that it just resolves itself after multiple tries (sometimes a lot of them). It's frustrating for sure.

[Cat]

Yup. At first I thought that I had to rename it before trying again, but that doesn't seem to make any difference. 

[SkullPilot]

Thanks for this thread! Just what I was looking for. I've only had the Server error failure twice so far. Sounds like I just need to keep trying until it gets through. Thanks again!

[SkullPilot]

Yep. It went through on the 5th attempt.

Still not sure whether I did it wrong, though. I created the video specifically for vertical format (9:16) so it fits the longer pins on Pinterest. On Zazzle, it's just a black rectangle unless I click on it, and then it's too tall for the screen (on desktop); maybe it looks fine on people's mobile phones.

Anyway, it's there now, so thanks again for prompting me (via this thread) to keep re-trying the Upload process. 👍

[Connie]

Has anyone ever figured out a solution to this problem? I have ONE 8 second video I'm trying to upload, and I get the same server error every time I try (about 15-20 tries so far).

[Cat]

OY! You could try re-naming it and see if it makes any difference. I did that a few times and it seemed to help, but it may have just been a coincidence. I've had best luck uploading them during off peak hours like at 2am or something.

[Connie]

I guess I'll have to try at 2 am. It sure isn't going through any other time. It's not even a big file- many of my images are a lot bigger, and they upload fine.

[Connie]

Well, I tried at 2 am, and it still won't work. I'm not going to waste any more time trying to make videos. At least I only did one video that only took a couple minutes to make. I'm out the cost of the mockup, though.