Wrong product type appearing on

SJoy
Contributor III

I know there is this crazy issue going on right now with our designs being placed on a different product than the one we chose (for example I have a women's t-shirt that says Mommy-to-be on it and it is now being displayed on a baby body suite, which is totally weird). But I just made a sale for one of my necklace watches. When I click on it to see the product page of which one it was, the title is showing necklace watch but the Zazzle provided mockups are showing a regular e-watch.  I thought maybe the customer transferred it to a different product type.  When I went back to look in the royalty history, it does not show it has been transferred. Here is the link to the product (that says it is a necklace watchin the title) that is showing e-watch instead. This must be really confusing for customers and needs a fix quickly. When I click into the design tool, the product at the top says it is an e-watch, when I currently only have necklace watches in this particular store.

https://www.zazzle.com/violin_music_notes_personalized_necklace_watch-256803265026641181?style=class... 

2 REPLIES 2

SuePerb
New Contributor III

I’m having the same issue with T-shirts too.